UlineReviews of uline.com

One star goes to our US mail carrier. For dragging Uline’s cement heavy PRINTED catalogues. The Jurassic Park of the catalog era. Sears had it coming 35 yrs ago. U-line deserves to be vanished. At least their 1000 lbs catalogs. “Online? Whothat?” Said the U-line National Sales VP.

Ordered some gloves a few weeks ago. They arrived just as expected, but when looking at my bank acc, i realized i was charged $120 for shipping. After calling customer service, they actually removed part of that cost, and it was my own mistake. The reason I don't give 5 stars is because they didn't make it very clear that i would be charged this amount when I was checking out. They also do not give option of USPS shipping which is only $15 in the website, you have to call the company itself. I would buy from them again, but beware of hidden shipping fees to remote areas.

I did the interview, did 2 test for 4 min had an interview. Waited for 4 days to respond back. Which they sent me an email saying there going in a different direction I have 16 years of experience in order picking, shipping and receiving. If I lasted 16 years at a company that means I'm a hard worker. And what Uline is looking for as a candidate. So people tell me well it's Uline's lost. And I think there right. Uline did not give me a chance, no wonder why there always hiring maybe because no one stays.

Trash customer service. Contacted them within minutes to cancel an order. They told me that it was canceled but charged me anyways. They still cant explain why they didnt cancel the order and I have to return it myself because of their mistake. Will not use them again.

Uline is famous for bait and switching products. We ordered 1500 6 oz PP jars, and over 50% cracked either after filling, or after customers received the product. These jars contain $59 worth of equine wound care. Uline frequently switches to the cheapest chinese manufacturers, while showing similar jars. Uline has cost us over $65,000 in goods and reshipping costs. We are hoping a class action suit is filed. Uline is the Shein of shipping and container goods.

Honestly always amazing customer service. They have everything and send it fast.

Prices seem competitive, until you see the quality. Customer service is frustrating. Multiple orders have arrived damaged, without the correct parts, and multiple things have broken with regular use. Warranties are so short for metal items, why? 30 days? lol. So they know they will fail quickly?!?!

Uline has been my vendor since 2010. Recently their credit team archived my longstanding account after an injury-related pause and refused a modest $1k line request. My business (DBA FU) clears $1.6M annually and I needed 50 chairs — they chose policy over a real customer. Customer service was robotic, unhelpful, and refused to escalate. I’ve closed my account. Don’t rely on them if you value relationships. — Simon M., Owner, FoldUpAudi (Ref: 007)