ULINE offers over 17,000 boxes, plastic poly bags, mailing tubes, warehouse supplies and bubble wrap for your storage, packaging, or shipping supplies.
Uline (uline.com) has 308 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Complete bunch of idiots. Ripoff factory. Stay away.
Response from UlineJun 10, 2026
Thank you for your feedback. We’re very sorry to hear about your experience, as this is not the level of service we strive to provide our customers. We would appreciate the opportunity to learn more about what happened and address your concerns. Please share your contact information and a few details about the issue so we can reach out directly and work toward a resolution.
Jon B.
I've been a Uline customer since 2011. The convenience, quick shipping time, and quality was enough to overcome the high price and far right political stance. However, for the past couple of years the quality has fallen off. Boxes are glued up crooked with excess glue between the folds preventing the boxes from even opening. This isn't an isolated incident. I buy Monarch Avery labels from them, item S-15300. They never work in the gun. They jam. They double feed. There are scoring issues. I buy the same Monarch Avery labels from their competitors and I have no issues whatsoever. Makes me think they're printing their own Avery labels and pushing them as OEM when they're anything but. In any case, absent the quality there's just not enough left to remain a customer. Leaving for greener pastures. Updated: I spent all of 20 minutes and found a replacement provider for everything I got from Uline. I'm saving 30%. They give me free freight. The products are excellent. I lose out on the free insulated branded water bottle. I'll survive.
Response from UlineJun 3, 2026
Thank you for your many years as a Uline customer, Jon. We’re sorry to hear that your recent experiences haven’t met the standard you expect from us. The issues you described with box construction and label performance are concerning and not reflective of our quality expectations. We would appreciate the opportunity to review this further and make it right. Please share your order details or item numbers so our team can investigate and follow up directly. For clarity, we do not sell Avery-branded products; we offer our own Uline laser labels in comparable sizes. We value your feedback and appreciate the opportunity to address your concerns.
Marc F.
This place is so overpriced. Make sure you check competitor's prices. I paid twice as much for the same item. I made an order at 3:10 pm and they wouldn't let me cancel it at 6:30 pm. They charged me $42 for shipping. I believe they charge you twice as the carrier charges to ship. They make money on that too after charging you twice as much for your item. Don't be an idiot like I was, STAY AWAY FROM ULINE!!!!!!
Response from UlineMay 14, 2026
Thank you for your feedback. We’re sorry to hear about your experience and the frustration it caused. We’d appreciate the opportunity to review your order and look into your concerns further. Please provide your order number or customer number so our team can follow up and assist you directly.
Dan
The shipping costs are a bit high, but Uline is a lifesaver for our wholesale bean business. Everything arrives the next day, and the boxes never fall apart in transit to our Indiana restaurants. Straightforward, reliable service for busy roasters.
Response from UlineMay 12, 2026
Thank you for the thoughtful review, Dan! We’re glad our next‑day delivery and quality boxes support your business. With 14 locations across North America, we work to keep freight costs as low as possible while delivering fast, reliable service you can count on.
Pamela B.
Ordered laminate 60” round tables. Set them up for Easter. Within 30 minutes the contact paper (not laminate) curled up. Please see photos. I loved the delivery service. I offered to pay for an upgrade but was rudely denied.
Response from UlineApr 13, 2026
Thank you for taking the time to share your feedback, Pamela. We’re very sorry to hear about your experience and understand how frustrating this must have been. A member of our team will be reaching out directly to learn more about the situation and discuss next steps with you. Thank you for bringing this to our attention.
Jack C.
Ordered 5 sets of the outdoor crowd control posts with retractable ribbon item # H-11328. Quite expensive at 385.00 each but thought Uline had good products, surely they will stand by them. Didn't get 6 months of service before they started poor performance and breaking apart. Called Uline for replacement parts and the best they could do was a special order for replacement cartridge heads at 124.00 each and a refund of the shipping. very disappointed in the quality, customer service was more responsive after a previous review. These are not durable enough for long term outdoor use, won't standup to wind, rain or snow/cold and locking mechanisms will not stay locked. Internal fasteners are cheap steal and rust easily with moisture, making it difficult to replace a cartridge. Almost 2000.00 purchase turned out to be a bust for our Church.
Response from UlineMar 30, 2026
Thank you for sharing your feedback, Jack. We’re sorry to hear about your experience and understand how disappointing this has been. We will be reaching out to you directly to better understand the issue and discuss next steps. Thank you!
SCENTRAX F.
I worked for another company that added me as a buyer. This company owes uline money. When I tried to order personally I was told I could not unless I paid that companies debt. Very poor management decisions to try and get 3rd parties to pay others debt. Looking around there are much cheaper options all within washington state where we I live. Id encourage others to do some shopping save yourself some money and get treated better. I also filed a complaint with the state attorney generals office on this. My hunch is u line has profited unjustly multiple times not just when they tried on me.
Response from UlineMar 23, 2026
Thank you for sharing your feedback. We’re sorry for the frustration this situation caused. Your personal orders should not be affected by a company you’re no longer associated with. We’d like to review this right away. If you can provide your customer number, we can ensure your account is fully separated and resolve this quickly. We appreciate you bringing this to our attention.
Shelly M.
UPDATE: My order # is 49994024 If there was an option for NO stars, I would choose that. I ordered a pair of gloves, $18.00. Shipping was $10.50 via UPS. No other less-expensive option was available; these gloves get delivered via UPS, period. I need a smaller size; it's hard to get the perfect size when ordering online and certain products fit differently. If I return the gloves and purchase them in person (to avoid another $10.50 shipping cost), Uline charges a $25.00 handling fee if the amount is under $300.00. Any way I slice it, I would still be out-of- pocket to get the right fit, so I'm stuck with what I have. I will NEVER purchase anything from Uline again, nor will I recommend them to anyone I care about. I feel like a sucker at their expense.
Response from UlineMar 16, 2026
Hi Shelly, we're sorry for the frustration the glove sizing has caused. We would be happy to make things right. Please provide your order number, and we will reach out.
