Pretty much the same experience as many of the people leaving comments on here - on several ocassions have spent lot of time (and on one occasion over 25 mins completing a survey only to be logged out and told i didnt match the user profile....go figure.)
Recently I tried to cash in my points only to be told they couldnt process the cash out and the points had been returned to my account. Funny thing is that i have now been locked out of my account and can no longer gain access to my account. I wont be contacting customer services about how to reset the password - becuase it seems like this is a standard Modus Operandi by the company. So my advice is to stay far away and AVOID this company, who seem intent on withholding client points following survey completions. Wasted hours!!
LB
Leslie B.
SCAMMERS
STAY AWAY FROM THESE SCAMMERS, I REACHED £35 PAYPAL WENT TO REDEEM AND GOT NO EMAIL VERIFICATION CODE IVE CONSTANTLY ASKED FOR THE REDEMPTION CODE ONLY TO BE TOLD ITS BEEN SENT TO ME COMPLETE CON ARTISTS I WISH I KNEW WHERE TO REPORT THIS COMPANY
ML
Miss L.
received pay ment but links don't work
received payment but links don't work. sent e-mail asking for it to be sorted but all i get is how to redeam. no one seams to read the problems. have tried several times but same response every time. there is 4 vouchers but none work,
SW
Sarah W.
Recently cashed in my points for a…
Recently cashed in my points for a handful of £5 vouchers to start Christmas shopping. Logged me out, cannot reset password. Same set response from customer services about how to reset password and funnily enough my redemption requests have been cancelled and points returned to my account I can no longer access. Wasted hours!!
LD
Loreen D.
Spent a week completing surveys and…
Spent a week completing surveys and reached the first reward with added bonus points to purchase a reward. When I tried to log in to the account I had been blocked out. I emailed customer service and they said that they had suspended my account due to inconsistency in location against the device I was using. So I have now lost log in and access and any rewards I had gained.
SA
SaraFiM
Scam- stay away!!!
Just echoing same what others wrote - stay away and dont waste your time!!! Wish I read all that comments before I invested hours into doing surveys to then having my account suddenly locked because - showed issues (no explanation what issues). Obviously when I was close to redeem my points - go figure.
PE
P. E.
Dishonest
For the last few weeks, they have been sending me surveys but then coming up with the same message 'Would you believe it; we are currently out of surveys'! Is this their way of getting rid of me? Maybe I'm too old, but then why not say so? I'm 80. But other survey companies are honest enough to do this; round up your points hand them over and say goodbye and thanks, but not Toluna!
DB
Danielle B.
Toluna Pitfalls
OK, so I joined this site several months ago and all was well until I had enough point to redeem around £100 in vouchers then I was mysteriously locked out with incorrect email/password message which, incidentally, was not true! I had to log this several times and kept getting an email saying 'resolved' when quite clearly it wasn't! In the end I wrote to them directly and they eventually came back with some guff about my account having been under review because of some inconsistencies with my survey responses (I have only ever answered honestly and thoughtfully but hey-ho!). They unlocked my account with a nonchalant remark of 'Everyone deserves a 2nd chance' - quite insulting to one's intelligence, quite frankly. So, on we go and I was able to redeem my points and resume taking surveys; however, I now have a different problem which again I have gone back and forth to them about but they will not resolve it! They keep inviting me to take surveys, sending me reminders to participate, etc., and I am able to log on, access and complete the daily polls, access the games but I am screened out of doing any surveys at all - I keep getting the message 'we are out of surveys at the moment' when quite clearly they are not as I can see them all sitting there! The response I have now from Toluna is that the problem is emanating from my end and that their software is indicating that I am on some kind of a black list and fraud may be suspected! Once again like I have done something wrong to bring about this situation! They seem to be suggesting that I could get my Internet connection to bypass this which may allow me to resume doing surveys - this sounds like a load of rubbish to me as I am not blocked from the site itself, just the surveys so how is one supposed to differentiate between the site and the survey aspect? I only ever do surveys from home using my secure Internet connection, have absolutely no problem accessing any other site and absolutely no problem with any other survey site to which I belong. Lastly, I am retired so have the time to complete surveys but Toluna also appear to cap the amount of surveys you can do in a day - 5 seems to be the average then you'll get the message 'Wow, you reached your maximum surveys for the day' so they are basically controlling how much you can earn in a day. Hitting your max surveys everyday also appears to spark suspicion that you are doing something dodgy, leading to them investigating your account. I really enjoyed doing the survey offerings on Toluna but it's a hassle trying to keep one's account active/unlocked even though you know you are doing everything by the book AND Toluna never take the blame but instead point the finger at you as the excuse for whatever has gone wrong. Frustrating beyond belief!
