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Uk Toluna (uk.toluna.com) has 158 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Anna
Where do I start? It was all right to start with, however lately: - I'm constantly screened out - keep getting error messges right at the end of surveys and no reward - "no surveys available" and now as i was about to use up my points my account misteriously doesn;t work - authentification failed and I can't reset my password. so in simple words - SCAM!
David B.
Appalling website - they take your personal details, and then the site crashes. On my phone, or laptop, can never access the site to revoke access and delete my details. Buffers on surveys, not once reaching the end of a survey because it crashes every time on all devices. I've blocked and marked as spam. WASTE OF TIME!
MrsRB
Toluna cancelled a rewards redemption of mine THREE times, with no explanation until I worked my way through their not exactly user-friendly customer service portal, then said they'd done so because they'd detected 'unusual activity' and that I was accessing my account from a different location. Despite the fact the first time I'd requested the reward was from my home on the same laptop I always use. As was the third request, which was also rejected. When I tried to log into my account just now to start the laborious customer service process again, it had been deactivated. Just don't waste your time. You need such a ludicrously high number of points to get rewards, and then even when you have the damn points they just refuse to honour them anyway!
mike F.
The ultimate worst of the worst, virtually impossible to do surveys, do not waste your time with this cowboy outfit.
ALAN F.
I have tried, without success, to cash in some points. After numerous attempts on 3 successive days to get a code sent to me by their 2FA system, I gave up. I had tried all the things that Zendesk suggested. Nothing worked. Tried 4 different browsers, cleared cache and cookies and still no joy. I worked for these points. Its like getting your salary withheld!
Trustworthy
I really appreciate being given a second chance as I really enjoyed working with this particular organization. They only do this after a very lengthy review of your account to make sure that their rules were followed overall. I'm sure I made some errors on my part and that's how my account got flagged, but I really appreciate being allowed back and hope to be much more careful in the future. Thank you so much!!!
Alan F.
Suddenly, and without any explanation stopped receiving surveys. Perhaps it was because I kept complaining when things went wrong (Often)? If I was a Company, I would give this "Market Research" Company a body swerve. It does not engender any goodwill in its panelists!
Mr David S.
I've spent hours honestly and thoughtfully responding to questions. After a while I chose to claim a 'reward' with sufficient points but the website kept throwing me out. Don't waste your time, or 'free' views.
