Uk TolunaReviews of uk.toluna.com

Waste of time even bothering. If you complain nobody does anything about the problem.

Scam. Suspends accounts when there is a lot of points left (enough for big rewards like 20/30 pounds), claiming that the account does not pass 'quality and security checks'. Gives bogus reasons and refuses to help. Do not waste your time.

The site suspended my account without telling me and voided all the points i had accumulated. No reason given and no possibility to restore my account.

Have been locked out of my account even though I know the password I am putting in is correct! Reset password function does not send an email. I applied for a voucher just prior to this and received a message that they were unable to send it and so were cancelling the request. I reapplied - surprise, surprise no voucher and now locked out of my account. Tried the ‘contact us’ form which will not send!!!!!!!! Avoid these scammers!

Bunch of scammers, don't trust or use this survey site!! They will deliberately keep hold of your points and refuse to reward you for all your hard work. Flimsiest of excuses are used for not redeeming the rewards after accumulating a lot of points. There are better survey sites out there compared to this bunch of thieves!!!

Surveys are always tedious but when there is an incentive they're bearable. Toluna however never delivers their promise of vouchers upon accumulating enough points to redeem one. I have enough to redeem a £15 TK Maxx voucher which I have tried to redeem countless number of times only to receive an email saying that it has been cancelled. I have tried to contact Toluna but the form doesn't work and so this is 100% a scam site to waste their users' time and make you look like a mug for giving away so much information. In times like these I wonder how the owners of the site sleep at night when they know the desperation that the users must be facing for them to spend time saving up to buy things that they probably are unable to afford otherwise. I'm sure there are ways to report bogus sites such as Toluna and I feel that it needs to be reported!

I cashed out in September and was told it would be 1-2 weeks for my reward. That time has been and gone. I tried to put in a ticket on the website but after submitting I got an error message. I have had no email with the voucher either. The new look website is awful. I've been with Toluna for over 10 years and this is the worst it's ever been.

In line with other reviewers, I've been with this company a week or so, applied to claim a £5 Amazon voucher (whose points took hours to accrue), only to later be told it's been cancelled. I didn't cancel it so there's no reason it should have been. I tried to contact the company and filled in their online form only to be told the form can't be sent. This is ridiculous. The survery questions themselves are rather repetitive, often badly-written, and often over-personal or irrelevant to anything. At other times, I'm told I'm not eligible but no reason is given. If the eligibility requirements were given and my basic details could be pre-populated, a lot of time would be saved. Currently I barely trust this company. Update: Since the company's contact in response to the above, my account had to be reinstated. I have just received the voucher, some 14 days and quite a lot of hassle after I first applied for it. I have now managed to bank the money into my Amazon account, and can finally delete my Toluna account once and for all.