Sam K.
Very very bad customer service
Very very bad customer service! Ordered headphones on 4th March, should have been 2-4 days delivery but over a week later when I called up, I was told they were sent back to HO. Was not notified they were out for delivery. Only way to get another pair was refund and order again. Granted they arrived this time round however was sent a fault pair. Another agonising conversation, they do not allow you to speak with seniors or managers, processes are very out of date. Another refund for another pair to be sent, only take complaints in writing and I exchanged over 20 emails trying to resolve the issue but was met with resistance from various staff including Lea and Francesco. Disgusted, never experienced such bad service even in a pound shop! If these weren't a prize for a competition I would not be going through this terrible terrible process. Would not recommend the product or company to anyone! Subsidary of JBL so they get the same review