Visit the official Harman Audio store for the latest audio products, including bluetooth speakers from JBL, Harman Kardon soundbars, AKG headphones and Infinity home audio.
Uk Harmanaudio (uk.harmanaudio.com) has 17 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Richard H.
I'm not shure why this company gets such bad reviews. I ordered a jbl speaker on the Sunday and it was delivered on the Tuesday. I phoned them up on the monday and they told me when I should receive my tracking number, etc and it was delivered on time as promised so I don't really have a bad thing to say about them 🤷♂️
Alisa B.
Soundbar failed within the warranty period after less than one year of use. Harman arranged a warranty repair. During transit the soundbar and a previously fully functional subwoofer were damaged. Harman agreed to repair the original fault under warranty but requested £124.49 to repair the resulting cosmetic damage. The case has now been ongoing since 24 May and I have received responses from multiple representatives with inconsistent information regarding the UPS claim and complaint handling.
Wendwell
I got a prompt and helpful response after I suspected I had been sold counterfeit JBL ear buds via Fruugo seller based in China. Another company might have treated my query as "not our problem, your fault for buying where you did". But Harman emailed me information that I presented to Fruugo to get a full refund for the knock-off. My thanks to Sotiris. (Case # 19884968)
Hugo
Bad company with poor customer service. 2 pair of earbuds JBL faulty and in the end offer a refund with 30% for the trouble. When refund arrived , guess what ? Less 30% . Case number 18568181 Thief's
iain S.
Had an issue with my earbuds case not charging, contacted customer service they emailed dpd label for their repair shop in Leeds, email back in a couple of days and a replacement pair recieved.Good communication from harman and multicare their repair company.Special thanks to Richard Roberts.
Polly
The headphones were faulty. I complained within 30 days and was told someone would call me back. No one ever did. When I followed up, they told me that they don't do call backs (even though that's what I'd been told), and that because I was now outside of the 30 days they would not refund me. In conclusion, my experience is that no only did I receive a poor product, the customer service to deal with that was even more poor . I have asked for my complaint to be escalated for a second time (the first time they just said 'we don't do call backs' and refused to acknowledge that this is what I'd been told). Maybe I will have something positive report here after the second escalation.
Punithkumar J.
I had a buy a jbl harman headphones not a 1 year ago & facing issue with product. When i am trying to contact to the company by email they keep me wait for the response. Even after couple of days ago i got response from them they explain me the procedure to do that after its work properly the company said but still not working. Again i send them with every details and photos of the product and they saying its a long procedure you need to wait and all. I say give me new ones instead of that as a request but they company keep arguing with me and answer me in rude way by email which is totally unfair. After spending the money dont get any better service which is worthless. Customer service is very bad. Not worth to spend the money on this brand. 😡😡😡
nicholas F.
Shocking company! DO NOT BUY FROM THEM!! Made an Order to be delivered to my home address, instead these guys chose to deliver to somewhere else, when notified they said they’d resend! 3 months were still waiting! Got my money back via PayPal in the end! Absolute jokers
