Uk HarmanaudioReviews of uk.harmanaudio.com

I bought a speaker this year (2020) from a local retailer and it stopped working in the same year. It was not damaged nor had it been misused. I called to see what could be done about the situation, and without a receipt, I was asked to give the serial number and was told that my speaker had been bought it 2017, so it was out of warranty and nothing could be done. I was offered an insignificant coupon on my next purchase: a small consolidation prize. As it turns out, my speaker obviously had not been bought in 2017, it was RELEASED TO STORES IN 2017. THE PERSON HELPING ME HAD BEEN MISTAKEN. I ended up spending more money leaving the interaction than when I started. I feel cheated and thoroughly duped. I am not satisfied at all

Does not follow EU regulations. Prepare for legal action to enforce your rights! Volgt EU wetgeving niet. Gerechtelijke stappen nodig om je rechten af te dwingen!

This is my second review as im from Denmark but have been helped by the english support a lot. I want to thank the UK Harman audio team as they helped me when i had written the wrong adress. They were very good at guiding me and giving me information on what the next step would be. Am very pleased with the customer service. 5 out of 5 stars.

JBL Harman is a scam JBL Harman is a scam. I've placed an order yesterday 18th December -- JB-EM-01233404. Bought two items from UK.JBL.COM that promises deliver 2-4 days (as I thought it's an original product, customer service directly with the manufacturer let's give it a try) I've called today asking for my email confirmation and they said the order was placed, I've asked if my order would arrive until the 29th of December (which I fly over to Brazil and would take the products as a gift to my family) they said they could not guarantee. I've spoken with two customer service guys, DEAN and JACK from JBL Harman Manchester, they absolutely have no training or manners to talk to customers, they said I would probably get my product delivered after New Years. I said that was no game for me then so I'd like to pay for a first-class deliver or have the money refunded if they could not guarantee. Observe there are 5 working days from today until Dec- 29th They said the product was already dispatched to DPD ( a lie) because while I was on the phone I've received an email confirmation that my order has been placed. So I had to choose to arrive empty-handed to my family or have a refund that would take 7 days after the order was delivered and I wouldn't be home. I came to the sense that it is not DPD the problem but the customer service and lack of professional staff working in the name of JBL. They call themselves JBL but they're HARMAN and Scams. I'd advise you to contact your bank and spread in social media how useless these people are when it comes to customer satisfaction. I'll let the other reviews and their star rates speak the rest for me. Unacceptable JBL letting people like this ruin their name. Disappointing. Fraude.

I ordered 2 sets of bookshelf speakers and a center channel speaker from their online site. UPS delivers 1 set of speakers and 1 center channel speaker. The weights match up exactly. This means I'm missing another set of bookshelf speakers, but Harman Audio tells me that UPS shows that they have been delivered (which they obviously have not according to shipping weight). They insist this is not their problem when it is obvious that they didn't ship another set of speakers. Not only this, they refuse any sort of resolution from their side (sending an actual pair of speakers or refunding me for that missing pair). It is literal robbery.

Customer service is trash you guys robbed me

Harman Audio. Purchased a soundbar from them which arrived faulty. I have returned the item which they have confirmed has been received back to their depot. Still no refund. This is now nearly six weeks ago. Don’t bother buying from these amateurs , go to a reputable dealer.

Not impressed by product quality or customer service. Warranty return process difficult and not especially helpful.