This product AAKGE advertised as Nordstrom is total waste of your money. Their ads look great the product is trash - oversized, poorly made, no tags, and UGLY. TRY RETURNING? Good luck with that. Read the fine print. By the time you pay postage… the best I could do was make a donation to Goodwill.
DM
DI M.
Why does it advertise Nordstrom then…
Why does it advertise Nordstrom then you buy from aakge?
SA
Sarah
I would like to thank Sohaib your…
I would like to thank Sohaib your encouraging and non- judgmental approach made me feel comfortable sharing my challenges.I always felt supported and motivated during our sessions;I’ve learned so much and feel more confident in getting out with my camera again so thanks to your expert guidance.I highly recommend your coaching services,
CU
customer
Low quality build
I bought a pair of AKG K371 in Australia for AUD290.
Although the sound quality is ok, the build quality is terrible. After 1.5 years of home use only, everything that looks like leather on the headphone (headband and ear pads) have literally decomposed/decayed. I have to emphasise that I didn't do anything to them to get them to this state, they just fell apart. I hang them from a large hook under my table so they don't drag on the floor or on any surface.
I'm a bit wary of using them now as all the rips and tears in the faux-leather must be nice and cozy places for all sorts of bugs to get into, then into my ear...
I have asked the shop where I bought them from for after-sales service with no results. It's a good shop though - I have bought from them before - so their lack of enthusiasm is more to do with AKG no providing them with applicable solutions, I think.
I hear that AKG replacement pads are expensive, however why would I buy from them the same low-quality replacement pads again, even if they were cheap?
If I hadn't paid a decent amount of money for the headphones I would throw them in the bin and buy something better made, and that means NOT from AKG, probably BeyerDynamic.
As it stands, I can get some generic replacements ear pads from eBay or Amazon. As far as the ripped headband goes, there's nothing I can do about that. Way to go, AKG. Never again, bye bye AKG....eeek!.
JW
Jodie W.
AKG Y500 ear piece falling out
AKG Y500 ear piece came loose from the swivel mount. This was very random and of no fault of my own or physical damage, it just fell out. I emailed AKG for advice for repair and months later I have still not had a reply. Some form of communication would have been reassuring, whether helpful or not, but having had no reply it seems their customer service is none existent.
EA
Ewa A.
Faulty microphone and NO REFUND given
I purchased a condenser microphone, it arrived broken - multiple venues and sound techs have tried to get it to work but it is just faulty and doesn't switch on at all, tried on different instruments. Attempted to get a refund via email, phone lines for months - it never got to anywhere and no one who I spoke to on their side is able to help get this returned and refunded. Very unhappy with the service, product, and the fact that I am now out of pocket because of this. Highly unrecommended, avoid this company and their products.
FR
Fox R.
Seem to be machine washable and sittable
Seem to be machine washable, sittable and capable of with standing rain at 60mph. Love them so comfy too!
CH
ChrisHerman
Customer support non-existing
Customer support virtually non-existing. Submitted questions about a C555L headset in combination with their wireless transmitter on akg.com and never got any response.
You wonder why there are no solutions in their chat - wonder no more.
Would never again buy one of their products given there are companies out there that offer actual aftercare.