Uk HarmanaudioReviews of uk.harmanaudio.com

Soundbar failed within the warranty period after less than one year of use. Harman arranged a warranty repair. During transit the soundbar and a previously fully functional subwoofer were damaged. Harman agreed to repair the original fault under warranty but requested £124.49 to repair the resulting cosmetic damage. The case has now been ongoing since 24 May and I have received responses from multiple representatives with inconsistent information regarding the UPS claim and complaint handling.

Bad company with poor customer service. 2 pair of earbuds JBL faulty and in the end offer a refund with 30% for the trouble. When refund arrived , guess what ? Less 30% . Case number 18568181 Thief's

The headphones were faulty. I complained within 30 days and was told someone would call me back. No one ever did. When I followed up, they told me that they don't do call backs (even though that's what I'd been told), and that because I was now outside of the 30 days they would not refund me. In conclusion, my experience is that no only did I receive a poor product, the customer service to deal with that was even more poor . I have asked for my complaint to be escalated for a second time (the first time they just said 'we don't do call backs' and refused to acknowledge that this is what I'd been told). Maybe I will have something positive report here after the second escalation.

I had a buy a jbl harman headphones not a 1 year ago & facing issue with product. When i am trying to contact to the company by email they keep me wait for the response. Even after couple of days ago i got response from them they explain me the procedure to do that after its work properly the company said but still not working. Again i send them with every details and photos of the product and they saying its a long procedure you need to wait and all. I say give me new ones instead of that as a request but they company keep arguing with me and answer me in rude way by email which is totally unfair. After spending the money dont get any better service which is worthless. Customer service is very bad. Not worth to spend the money on this brand. 😡😡😡

Shocking company! DO NOT BUY FROM THEM!! Made an Order to be delivered to my home address, instead these guys chose to deliver to somewhere else, when notified they said they’d resend! 3 months were still waiting! Got my money back via PayPal in the end! Absolute jokers

I bought a speaker this year (2020) from a local retailer and it stopped working in the same year. It was not damaged nor had it been misused. I called to see what could be done about the situation, and without a receipt, I was asked to give the serial number and was told that my speaker had been bought it 2017, so it was out of warranty and nothing could be done. I was offered an insignificant coupon on my next purchase: a small consolidation prize. As it turns out, my speaker obviously had not been bought in 2017, it was RELEASED TO STORES IN 2017. THE PERSON HELPING ME HAD BEEN MISTAKEN. I ended up spending more money leaving the interaction than when I started. I feel cheated and thoroughly duped. I am not satisfied at all

Does not follow EU regulations. Prepare for legal action to enforce your rights! Volgt EU wetgeving niet. Gerechtelijke stappen nodig om je rechten af te dwingen!

JBL Harman is a scam JBL Harman is a scam. I've placed an order yesterday 18th December -- JB-EM-01233404. Bought two items from UK.JBL.COM that promises deliver 2-4 days (as I thought it's an original product, customer service directly with the manufacturer let's give it a try) I've called today asking for my email confirmation and they said the order was placed, I've asked if my order would arrive until the 29th of December (which I fly over to Brazil and would take the products as a gift to my family) they said they could not guarantee. I've spoken with two customer service guys, DEAN and JACK from JBL Harman Manchester, they absolutely have no training or manners to talk to customers, they said I would probably get my product delivered after New Years. I said that was no game for me then so I'd like to pay for a first-class deliver or have the money refunded if they could not guarantee. Observe there are 5 working days from today until Dec- 29th They said the product was already dispatched to DPD ( a lie) because while I was on the phone I've received an email confirmation that my order has been placed. So I had to choose to arrive empty-handed to my family or have a refund that would take 7 days after the order was delivered and I wouldn't be home. I came to the sense that it is not DPD the problem but the customer service and lack of professional staff working in the name of JBL. They call themselves JBL but they're HARMAN and Scams. I'd advise you to contact your bank and spread in social media how useless these people are when it comes to customer satisfaction. I'll let the other reviews and their star rates speak the rest for me. Unacceptable JBL letting people like this ruin their name. Disappointing. Fraude.