UnitedHealthcareReviews of uhc.com

In a world where there are so many checks and balances put in place to verify a patient is the correct patient. It baffles me how erroneous and incoherent United Healthcare is regarding their record keeping of their members. For 5 years my son has always had his middle name on his insurance card. He and his Grandfather share the same first and last name. However, that is where the similarities end. They have different birthdays, different middle names, and obviously different social security numbers. Despite all these differences UHC since March 2020 has been denying my son’s claims stating that he has another insurance. (Coincidentally its another UHC plan) If SOMEONE would of fact checked more than “First Name Last Name”, ANYONE I wouldn’t be receiving bill after bill because the claims are being denying. NOBODY would though, I keep calling, filing grievances, getting transferred to the escalation team. Where they all “understand” BUT no one could FIX IT. If a hospital did this and preformed the wrong procedure on a person because they only verified “first name last name” They would be sued. United Healthcare should be held to the same accountability. Short of taking a trip to corporate I have jumped through every hoop and filed every complaint and yet they still have NOT FIXED THEIR ERROR. Now I filed with NYS. HORRIBLE WHAT YOU DO TO YOUR MEMBERS!!!!

Does everything they can to deny a claim.

Do not enroll in United Healthcare Plan F if the benefit of using fitness centers is important to you. They will not participate in silver sneakers program that used to be a standard benefit for Plan F. Their “new”benefit to allow use of some fitness centers is called Renew Active. It is not available in all states with UHC. For example one cannot use Renew Active to go to any participating fitness center in New Mexico. However if you have another supplemental program you can use Renew Active at those nice fitness centers. This includes Planet Fitness, Defined Fitness, etc... Come on United Healthcare, LAUNCH the Renew Active program in New Mexico. It is nonsense to wait until 2021 to evaluate the demographics. You already have them from your users of silver sneakers. Stay away from UHC Plan F in New Mexico and other states.

been disconnected so many times waiting for a supervisor to go over claim. many times was told a claim was approved and to be paid. never received it... just now was on with a supervisor and she disconnected me again.. they have my number but never call back...

Extremely poor customer service with exception of one rep after several calls l called for an ID # and was given wrong number from a year ago. 3 times I was told that I was disenrolled when I re-enrooled one day prior. Had to call sales department to get results. Does anyone go off script anymore to troubleshoot a customer's dilemma? Frustration is making my BP rise.

How about communicating to those trying to set-up 90-day supplies of medications that have been approved why they keep getting canceled? That is something that is certainly causing me anxiety as my prescriptions get closer and closer to running out and OptumRX provides no answer.

Horrible. I was lied to and given incorrect information when signing up. I was informed my doctors physical and lab work would be covered before my visit. Today I get a bill for the lab work. Totally disappointed. They used to be good but not anymore. I do not recommend them. They lie to you so you will sign up and pay them.

After my husband's major corporation switched insurance carriers, United Health Care decided not to pay my November well woman checkup. I have now had to pay $190 I hardly have because this huge company decided not to bother since we would not be future customers. This shabby, shoddy business practice takes my breath away. I've never seen such poor conduct on the part of a company. I hope you never have to experience this unprofessional, dishonest, greedy conduct. Avoid United Health Care.