UnitedHealthcareReviews of uhc.com

AARP United Healthcare is the worse insurance company I ever had. Don't get fooled by their ads and fall in their traps and lies.

Experts --- at Customer DIS-service Since Sept 2019 I've used the same out-of-network Behavioral Health provider for twice-monthly visits. I used to mail in the claims, then asked if I could fax in for speedier service. For the most part, I waited 4-6 weeks to get paid as the subscriber. Six months ago, I had to follow up on the status (which had become a regular necessity) only to be told that the provider (same one) wasn't authorized. After going through hoops to get this issue resolved, I was told that claims were pending, awaiting proof of payment. I had never been asked for this at all in writing, by email or phone call. I told them I hadn't paid the provider because I was waiting for payment by UHC. After numerous phone calls, interminable waiting and hang-ups, I asked if the provider could be paid directly. One person told me yes, and she'd resubmit the claim that way - which delayed the process by another several weeks. Next time I followed up, I was told that out-of-network providers could not be paid directly, but that I would have to provide proof of payment. My provider dummied up a paid receipt to get this moving along. Set the process back again by several weeks. My next call was elevated to a "specialist" who promised "priority handling" within five days. Eight days later, and the claims are "still in process." When I asked what that meant, fifth rep I spoke to couldn't answer or explain. So my claims - submitted and received by UHC on 2/8/2021 are still open almost three months later with no sign of payment in the near future. I have told every person I spoke to that I will not renew with UHC at the next enrollment, and I will give them a bad review here, on FaceBook, on all social media. I'm sure my claims happened to fall into the nearest waste basket after I said that. Reading the reviews here, I see that I am in good company.

Great Benefit Emulators (See The Rainmaker novel/film). Mircromanaging my treatment plan and denying the prescribed meds because of the price alone. Despite the expertise of my specialists, after 3 years on the right combination of meds, Great Benefit, I mean UHC, wants me to try cheaper therapies that we have already tried without success. My health is clearly not their concern, just the cost of my health. Customer service reps: it's always a different dept that must handle some other detail, an endless wait to be transferred and an accidental disconnection during the transfer. Every time I call.

No cover my prescription I HAVE TO PAY OLMOST 500.00 FOR MY INSULIN.

United Health Care AARP has the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. MOST ARE ASIAN THAT SPEAK VERY POOR ENGLISH AND MOST DO NOT UNDERSTAND THE POLICY THEY HAVE SOLD ME. AS SOON AS I CAN, I AM GOING TO CHANGE CARRIERS

I switched plans from an United Healthcare to an United Heslthcare/AARP. The previous plan paid part of the cost of fillings and crowns; however, the new plan, even though it pays up to $1000.00 per year, does not cover these items. This was not disclosed to me. The irony is the plan will pay for part of a root canal, which I would never get. This new plan by United Healthcare/AARP is a disgrace; furthermore, I feel the company did not provide the information in an upfront manner. Shame on United Healthcare/AARP. Terrible product. I’ll be switching companies when it comes time for enrollment.

United Healthcare - AARP Medicare Advantage Plan 3 (HMO). I'm trying to find a dentist here in Madison, AL for my cracked tooth. I've called the United Healthcare Customer Service three times to get a list of dentists that accept my insurance. The first time I was e-mailed 7 pages of dentists in my area. After calling them, I found out that one of them accept my insurance. The next time I called, I was transferred to another customer service agent, who hung up on me. Then, my husband called and the agent said to tell them our insurance is United Healthcare Dental. If you tell them that, the next question is PPO or HMO? None of them take HMO!!!! The information they gave was useless. Terrible experience and I still have NOT found a dentist!!!

United Health Care has been my health insurance group for a little over a year. The three times that I called it was about the same medication which is a tier 3 med. I’ve tried other similar meds that are tier 1 level and they didn’t work for me which is why I have to take a tier 3 med. I have been on this same med for over 4 years now. Each time that I have called I have gotten whack information which continuously lead to me paying for something that in their guidelines should be free if the right steps were taken. Each phone representative that I talked to was nice but was unfortunately clueless on what they were talking about. They were giving me the wrong steps that should be taken 3 separate times.These customer service reps definitely need more training. Does UHC really not realize that they’re dealing with peoples lives? Once I get the chance I will be switching health insurance companies. I never had these issues with my previous health insurance company.