UnitedHealthcareReviews of uhc.com

I cannot ever access information on the website. I get error messages, or today it kept bringing me back to the sign in page. The website is HORRIBLE! Then you are forced to call and deal with foreign people who really do not help you. And while you are on hold the message says to use their website! If it worked and I could access my information I wouldn't be on the phone! I am dissatisfied with the company. My customer experience has been negative on all from fronts.

Refuse to give children going through chemotherapy any anti-nausea medication and instead tell them that it’s “all in their head”. Sick monsters.

I've been with them for over two years. The only communication I have with my primary doctor is by voice mail. There is no receptionist to answer the phone. Always phone tag and I'm sure they're billing Medicare for each phone call. I just switched to Kaiser Permanente which everyone I talk to is happy with.

Stay away from this company unless you are paying the large premiums…I don’t even know how it works there. I got the least expensive that I could because that is all I could afford! Anyway, I THOUGHT I was covered by United Healthcare, but I wasn’t and it was in the contract somewhere in the middle that I didn’t read…even if I had I wouldn’t of know. The hell I would soon go thru. Long story..short version…I got insurance, went to the doctor with pain down my legs…found out I needed a new hip which was a big surprise because I had never had problems with my hip. Insurance took care of every bit of care pre surgery and obviously approved the surgery because I got it…then they denied payment due to an absurd number of reasons all of which I debunked. I am still fighting and may have to sue them and maybe United Healthcare as well…we will have to see if they still deny after my 2nd rebuttal on pre-existing condition…apparently they can’t read my years of Dr notes with nothing about anything to do with my hips!! Maybe United Healthcare will get a copy of this and step in, but I am not holding my breath.

I have been trying to get a medical record corrected for a year. They tell me they corrected it but there is no paper trail that I can see. I just have to trust them. I then requested to have my health record removed from online. I have been working on that for about 3 months now. I just get jacked around from Customer Rep to customer rep; all of them providing hope until I realize they are just getting me off the phone. I discovered that my Health Record is being serviced by another company that I had no idea was servicing it: Rally. They're just as clueless, unprofessional, and ignorant as the United Healthcare workers. Nobody should have to go through this kind of agony just to get a record corrected and to remove your own Health record from their online servicing host. Besides the dishonest Customer Service Reps at UHC, their database of doctors is inaccurate much of the time.

Horrible service. You will fight with them over everything, and never receive most of the benefits they promise.

UnitedHealthcare admitted they made mistakes which kept a monthly food benefit from a developmentally disabled/elderly man. They refused to compensate him after acknowledging their mistakes. They may have done this to thousands and kept the money? File with the FTC if this has happened to you. They openly admit they take advantage of those who cannot advocate for themselves. Be Warned!!

I wish I could rate lower. Your Ai phone service is abysmal, it takes several tries for it to work. Next you transferred me to 4 different people to get this handled and no one was the right person. next you tried to trap me into saying it was an auto injury so you wouldn't have to pay... Sleeze absolute sleeze. All of that had me on the phone for hours trying to figure out why you wouldn't process it and denied it. EMPLOYERS do not get this for your employees this is garbage. Also that you will never tell me how much certain medical needs would be covered for. So I wouldn't get them in fear of being taken for thousands of dollars. I cannot believe how EVERYTHING can be so terrible with you guys at United Health Care...