UnitedHealthcareReviews of uhc.com

United Healthcare provides horrible service. Twice they lost my premiums and I spent 2 hours getting nowhere with them. No apologies when they finally found my premium. Unacceptable service! Don't use them!

UnitedHealthcare discontinued Silver Sneakers a year ago. An ill-considered decision since Silver Sneakers is dedicated to keeping its members healthy through an incredible choice of online classes. A friend who's pension is connected to UnitedHealthcare must exercise daily only online because of a lung condition that increases her risk of complications from COVID was a member of 24hour Fitness through Silver Sneakers. 24hour canceled her membership yesterday, apparently because she's no longer eligible for Silver Sneakers. She's now lost two excellent options to maintain her health. It seems UnitedHealthcare is more concerned with profit than the health of their members, especially those who are tied to them through a pension and have no choice. Silver Sneakers continues to offer an increasing array of excellent choices. If UnitedHealthcare is truly committed to a reduction of health care costs, it should restore that option.

United has owed me a refund for over a month now and they keep stating that they are behind with the processing. You are a billion dollar company so why on earth does it take do long to give a refund!

I use United Health Care through my employer and am worried by their lack of accountability if this is the standard for major employer health insurance providers across the country. I filed an appeal of a claim in Aug. 2022 by letter without response. In Dec. 2019, I was told because of the delay, I should use an email to appeal which I then used in Dec. 2019 and in Jan. 2019 after following up again without response by letter or email. In Feb. 2023 I reached out to United by phone because the service provider had sent a letter that they'd send the bill to collections. We had a three way call with a United rep and the service provider so United could clarify what happened and that they'd failed to give accurate info. I was given 30 days by both parties. Myself and the service provider would wait for a new appeal decision in that time. 30 days later exactly, and United said the appeal had been withdrawn when I called and I can't email an appeal despite the recommendations of two United reps previously. So low and behold it was sent to collections and I paid the bill and suggested United pay the difference of the appeal was approved to which they accepted. Didn't offer-I had to recommend it. Just one anecdote into the lack of accountability demonstrated so far but I feel stuck given the difficulty of changing my team's healthcare plan for everyone.

The only thing UHC is good at to be very honest and frustratedly honest, is acting innocent and then making you run around in circles talking to every department to eventually arrive at zero help/guidance/transparency to getting an answer or solution to your problem (such as prior authorization for a medication you've been taking for years for a chronic disease, which UHC covered for years, and suddenly decided to stop beginning of this year, and it's a disgrace, they have what looks like clear criteria's on how to get the prior authorization approved published online but when my doctor requests we immediately get denied, we appeal with additional support and the medical judgment of my doctor who I've been seeing for YEARS and it gets rejected by a random doctor that APPARENTLY knows better than my doctor about what's good for me and employed by UHC who also rejects the appeal with random counterpoints that ARE NOT OUTLINED IN THE PUBLISHED CRITERIA GUIDANCE for what's required for approval, that is not okay and is apparent that guidance criteria was just published as a PR stunt to seem transparent but really the total opposite all because UHC suddenly doesn't want to pay for the medicine this year and decided that I should take one of the alternative (aka inferior and outdated medications). I have so much more to say but won’t let me write much more so I’ll leave it at this but avoid at all costs, they are the definition of snake oil salesman in the guise of a health insurance company and that doesn’t even do it justice.

Unfortunately, there is not the ability to post negative stars. HORRIBLE, HORRENDOUS, DEPLORABLE. The WORST customer service (that's the name of the department, but completely inappropriate name). Tried to transfer prescriptions to mail order (because it's ($40+ more a month to get them at the retail pharmacy). Could barely understand the person on the phone over the static (each transfer degrades the quality of the call). WASTED 3 HOURS OF MY MORNING! Had to push off work to resolve this. Who knows???? Maybe the prescription will come?????? We are FORCED due to costs to use mail order pharmacy, but can't get the prescriptions filled. Maybe they're just waiting for us to have a major health incident due to not receiving our prescriptions. If you have a choice in health insurance companies LOOK ELSEHWERE!

Abuse from Employee: Thursday 1-19-23 approx. 4:50pm California time. Come on Management Step Up! A rep picked up, did not say anything so I said hello, hello. Nothing . But I could hear talking in the background for a bit. So the rep just sat laughing while I waited over 4 minutes to get help after being on hold for minutes till I was transferred to this POS. Hello, hello nothing. How can you allow your employees to abuse the public needing help? How can you allow your employees to sit and do nothing? It’s absolute abuse.

Garbage scam company. Less than 6 months of out cancer survivorship and experiencing alarming symptoms that signify That my cancer could be back… denied PET scan and CT scan even after peer to peer session with my oncologist. The reasoning? Because my last PET scan taken right after cancer showed no cancer… yeah of course it didn’t, I just finished chemo and radiation two weeks before. I am at an absolute loss. I could be weeks away from dying and wouldn’t never know until I passed away because of being denied coverage. What am I paying for if I can’t even receive health care from a health care company? This company is horrific, inhumane, and downright criminal.