UnitedHealthcareReviews of uhc.com

UnitedHealthcare is the worst.They screwed up my first referral with the wrong condition and lost the second one (never arrived). I cannot find any record of my last doctor visit but they still want me to pay for it!

My spouse, after seeing his PCP and additional testing ordered by him, was then referred to a cardiologist. He was told by the cardiologist he needed a heart cath because of an extremely high result on his calcium heart test. Procedure scheduled, UHC denied, saying after their review, there was not enough "proof" he needed this. After two doctors, one being a cardiologist, saying he needed this, they were the "experts" and making a decision for his heart health. They required another test to show "more proof" which was scheduled, and he did. Of course, it showed abnormalities, and the doctor rescheduled the heart cath. This took an additional month because of the insurance issue. So, they paid more money for an additional test that they didn't need to do. The day before his new appointment for the heart cath, we received an insurance approval letter for it. My husband ended up having an 80% blockage and two stents had to be placed. He then had to be kept overnight for observation because of some chest pain. Fortunately, we fought, and he has a doctor that fought to get the procedure approved. I am furious they denied him having this done the first time and the thought of what could've happened to him during the wait time. I wonder how many people experience major health issues or worse, over an insurance company and their so-called "experts" that are incompetent to making decisions for our health. UHC was a provider for my company for years, I never experienced an issue during that time, but something has changed, and I've read multiple complaints about this same issue. My company switched providers last year, which I am thankful after seeing what my husband has dealt with these recent months. It is terrible companies are paying these high rates for insurance that will try everything not to cover the insured.

I wanted to give feedback on the presentation that was given at Golden Corral in Orem, Utah on September 27th at 3:30 pm. I felt that the presentation that the first man gave was inappropriate about how he explained how he gets himself to be calm. I guess he thought it was cute but it was disgusting to me about his experience when a little boy in school. If you are going to give a presentation, you should be professional about it. I understand giving personal stories, but it was very uncalled for. Also, when one of the other lady agents was at our table and explaining how insurances aren't able to give information about what is going on the following year. My insurance and my friends insurance sends updates and she tried to tell us that is only to preview. I didn't like how these agents talked to us. They were making the information complicated and it's only because another person there explained his own experience with a detail that I understood what they meant.

My mother and I are both on the UHC Community Plan for Medicaid. She recently had to have a brain scan done to which the hospital confirmed the insurance was going to cover. Fast forward two months later and she gets a bill in the mail saying the insurance denied it. Of course she's low income and cannot afford to pay this bill so now she's going to have to call them and likely appeal it but if they deny it after the appeal it's just going to have to go to collections because she can't pay it which of course is going to hurt her credit history that she has worked so tirelessly to build back up . If they are not going to cover and approve something they need to notify the patient so other arrangements can be made and to say it would be covered then deny it is criminal. This used to be one of the most reliable Medicaid providers out there but that's no longer the case anymore. I do not recommend this company. They play with peoples lives!

If I could get to this box without leaving any stars I would. UHC doesn’t deserve anything! This insurance is criminal! You and your doctor have to jump through so many hoops to get anything done. So much corrupt gray area! There must be a lot of politicians in bed with United Health Care. Having this insurance is like having no insurance, but you’re still paying a high monthly price. The people in charge of UHC sicken me😡

The below details how UHC made a conscious effort to deny the rightful claims of my wife's high-risk pregnancy. Hello United Customer Service, The following is a lengthy grievance regarding the quality of support your company provided me and my family regarding the denial of pregnancy claims for my wife, who was a high risk case, and my disdain for the quality of service and communication provided to us by your organization in denying our medical needs. Today, I received a letter in the mail suggesting that our high-risk pregnancy claims for my wife were being denied because "we did not file an appeal in a timely manner". This is highly unacceptable, not because it is not within UHC's right to deny a claim, but because since receiving notice of our denied claims from last August, my wife and I spent numerous hours reaching out the UHC via phone calls and messages, and by the time a UHC representative told us (after we had been told UHC "was looking into our claim, we would hear back") that we needed to file a claim appeal, apparently the clock had - very conveniently - run out on our right to appeal. The inability of this organization to provide knowledgeable support to members regarding the process they need to follow after multiple phone calls and messages regarding the denial of high-risk pregnancy claims, and then rejecting payment of said claims because we didn't "act in a timely manner" because your people told us to do no such thing, is farcical. As the little people who are your members, I am bitterly, bitterly disappointed in this organization in not responding to our needs in the manner that we needed, and then effectively blaming us for not doing what we were supposed to do when other messages and representatives told us to do otherwise. As a result, I will continue to buy your insurance not at all because I want to but because I have no alternative. In the meantime, unless UHC intends to do the right thing and pay the high risk pregnancy claims it rightfully owes after denying them and having people so remarkably incompetent that they were unable to help us until the clock suspiciously ran out, I will do as much damage to your brand as I possibly can out of my absolute disdain for your unethical and shameful performance. I sincerely hope it is worth the $400 you have decided to screw my family out of because you could not do your job correctly. With apologies to whoever reads this (because I know you individually are not responsible for the above failures of your company), I appreciate your time. Cedean Kematick

Then, after debilitating my livelihood with taking away my CCC Waiver, they tried to send another UHC home bound visit? Um, after explaining and listening, I could tell he was acting nice like Candace did an huh oh, you coming to declare me as she said with lies, give her support on finishing me off? Ok but I will have witnesses and it will be recorded, uh uh uh, I can't visit you...wow 2023 grow up#GreenEyeEnvy.... let's see what God chooses?

I'm trying to buy over the counter products that are approved in my plan via the APP and MANY phones calls to Customer Service and yet EVERY time I purchase them they come out of my Rewards account and NOT out of my OTC account like they should. I've now spent over FOUR hours on the phone with more than SIX people and the answer is TOO BAD SO SAD!!!!!!!!!! That's how their computer works and there is nothing they can do to help me!!!! What kind of customer service or stupid computer system is this??