UnitedHealthcareReviews of uhc.com

Worst customer service that I can remember. I called to find out why their logon screen WILL NOT EVER trust your device even though you check the "Trust this device" TWICE! The next time you log on you still have to go through the two-phase logon and, still, "Trust the device" doesn't work. Been on the phone for over 1 hour 15 minutes and the CS person who cannot hold an English conversation has me on hold waiting for an "audience" with a supervisor. I'll be surprised if I am not cut off. Addendum 5:36pm(CT) they said they would create a ticket (after 2 hours of waiting) and "someone" will call me back in 3-5 business days - we'll see.

If I could give zero stars, I would. My UHC so-called Advantage (which clearly means advantage UHC) has denied standard annual blood lab work that they covered just last year. I have appealed twice, still denied. The lab work is clearly and explicitly a Medicare Part B covered cost--for which I pay a monthly premium--and I'm now on the hook for over $300. I will never use them again, and I will tell anyone who asks not to use them either.

UHC Dental is the absolute worst. They've come up with the same excuse over and over, "still processing". They offer up to $3500 in dental care but refuse to pay. I've submitted claim after claim and they just won't pay my claims. Bunch of liars, they should be ashamed. I had to borrow money to get my broken teeth fixed and cavities filled and promised to pay back once I received reimbursement. UHC dental is the worst. Look for another company for your health insurance needs.

I chose this plan because benefits like the FLEX benefit suited my needs. Before using the FLEX benefit, I called customer service to make sure it was an allowable expenditure, and was assured it was. On the day of use, my FLEX card wouldn’t work. When I called customer service they were unable to fix the problem, but assured me that if I proceeded with the purchase, I could be reimbursed. A REALLY long story short, it has been 6 months, and at least a dozen calls later, and they have still not reimbursed my $197. They subscribe to the strategy that if the transfer you in circles long enough, you will give up and shut up. HEADS UP: If you have a problem that takes them off their flow chart, you will never find someone who takes responsibility to fix your problem.

I have UHC Medicare dual complete. Never had a problem until a claim was denied. I called and was transferred to 6 different people and disconnected twice and had to start all over again being transferred from one person to another because not one single person can help. Right before being disconnected from the dual complete advocate, I was told I had some plan called evercare which is my NEW plan because I moved out of state when this claim was for my old state. Because they bounce you around so much they don’t get told all the details. Trying to accomplish anything with them is impossible

I called on5 different occasions because I needed help finding a provider as I am new to having insurance and also am disabled, which I expressed to the representatives. Each time, they gave me incorrect information, once even sending me to a pediatrician. Im 48 years old.... Not only did they seemingly not listen to me or my issue, they seemed like everything they said was scripted and not able to meet specific customer needs. Also, it was extremely difficult to comprehend the thick Indian accent. (I mean no disrespect) My last interaction was through the chat option, and I was still given wrong information even after expressing that the exact thing she told me was incorrect....the provider she sent me to didn't even exist at the location she sent me to.

My mom had her Medicare supplemental insurance through UHC. They auto deducted $292.50/mth from her bank account. Mom passed away 2 months ago. We called within 2 days to let UHC know. We were told it was too late to stop the next auto pay but that they would reverse the pmt within 10-14 days. Did NOT happen. Called again 3 weeks later. Given the same story. Still has NOT happened. This is a very unscrupulous company. Stay away from them. I should be grieving the loss of my mom and NOT fighting with this company.

When I poop, the toilet is filled with blood. A colonoscopy (which was covered by United Healthcare) revealed polys which need to be removed. United Healthcare is denying coverage of the surgery to remove the polys.