UnitedHealthcareReviews of uhc.com

Our insurance recently switched us from EyeMed to UHC for vision coverage, and the experience has been awful. I haven't been able to log in to their website, and they seem to be doing everything possible to avoid covering my wife's glasses. It's unbelievable that a company can be so profitable yet provide such poor service and receive such bad reviews. The insurance system in the USA feels like a scam, and UHC is exploiting it to the fullest. This has been a terrible experience, and I would never recommend them.

They try every trick not to pay out claims. You’ll never get someone that speaks FLUENT English!!!! They will automatically disconnect you in 30 minutes if your problems isn’t resolved and it won’t be so you have to call back multiple times. They claim no mangers can help…useless!

The only thing United healthcare cares about is profits.

I have been trying for two years to get the mental health care I desperately need through United Health Care and Optum, but they have made it impossible. I've called numerous doctors listed as preferred physicians and therapists, only to hear: 1. They no longer work here. 2. We are no longer accepting UHC. 3. We are not accepting new patients. I frequently encounter incorrect phone numbers or fax lines only. I've spent countless hours making calls with no success. I suffer from severe mental health issues and have been hospitalized twice in the past two years because I can't find medical care through them. I live in a city with a population of about 1 million people, yet UHC cannot find a doctor accepting patients or their insurance in my area. They even suggested sending me 3+ hours away to see a psychiatrist. I can only imagine how bad it is if you live in a rural area. If you or anyone you know is considering UHC with Optum for mental health care, they ARE NOT the place to go.

Here's a letter from my Dentist. I've been trying to get reimbursed for service done 9 Months ago!! My poor dentisr finally writes today: Good morning Shawn. I am sending your claim from October of last year AGAIN. The UHC representative said that I only sent a pre-authorization which is a bunch of bull. I have sent this claim so many times by mail and electronically. Being that I have been in this business for over 38 years, I know how and where to send insurance claims. This has been so frustrating with them and their excuses of why not to pay. I am dealing with multiple patient claims and non-payment from UHC. I hope to get this resolved soon just as I am sure you are too. I am so sorry that this is happening.

Impossible to get issues resolved with UHC Contacts. They have the worst service and all communication is on the phone; therefore, leaving you no written proof of requests for action and they deny receiving the calls even though I have proof on my phone. You have to call and call and call. In addition, there is no sales tax in my state, but they insisted to keep the sales tax charge. I will never recommend using this service

We switched from Bluecross to my husbands insurance plan with United Healthcare this year. It has been the absolute worst insurance coverage I’ve had in 15 years of working and paying for my own insurance. I had an ACL/meniscus surgery 5 years ago and have some new knee pain, bruising and clicking. Upon seeing my orthopedic surgeon he recommended an MRI to see what’s going on. After a 4 week review period, UHC declined the prescription for imaging stating it wasn’t medically necessary. Utter BS. I am now pregnant with my 2nd. Just earlier this year my OB sent out a note stating they can no longer accept UHC insurance because they aren’t being fairly compensated for there services in comparison to other insurance companies. I now need to find a new practice to go to without any previous relationship or knowledge of my medical history. Pregnancy and childbirth are one of the most vulnerable experiences women go through. To start over with a new OB absolutely infuriates me. UHC is the greediest insurance company with no interest in providing adequate coverage to their customers.

The worst. Absolutely the worst. Claims process is broken and a game they play to keep your money as long as they can. I’ve spent too many hours over the past 6months trying to get reimbursement for something I was required to prepay. Their ‘fraud prevention unit’ holds onto your claim, doesn’t answer, doesn’t return messages, and then they have the nerve to tell me I’ve not provided them the necessary info to process the claim and reject it. If I could never deal with them again I wouldn’t. If you’re an employer who cares about your employees and reputation stay away from UHC.