UnitedHealthcareReviews of uhc.com

Me and my wife are a very young couple that have started a family. When we started with them they said he would be absolutely free for the first year of his life and when he was born they told us that it would raise our already expensive cost up another $300 a month. So we weren’t able to put him on that insurance. And then when my wife when to use it they told us that they had canceled it 4 months earlier. When we called back they said no we didn’t cancel it but they cover nothing and they still charge premiums. For the sake of your health and safety please stay away from these shady people!!! They have put me and my family into extreme danger just so they can make a buck. We are struggling to make ends meet and then companies like this come in to put the final nail in your coffin. Shut them down.

United healthcare had an bad experience recently been a member since November 1 had an upcoming plan changed i called and asked to cancel the plan change it wasn't ever canceled when I talked to an customer service rep first was told that they were gonna to rush the change and then was told that I could contact some sales agent of the customer service rep and resign up for my current plan i wanted to stay with then when I wouldn't do that my 2026 plan that was supposed to be active as of January 1 2026 was removed out of the system

I've had UHC for several years. They have the worst customer service agents on Earth. I've called them MANY times and EVERY single time, I ended up talking to someone in The Philippines, who either didn't understand very much English OR they had the intelligence of a 5 year old child. So now that I'm ending my relationship with them, I finally figured out how to solve this debacle. Ask the Phillipines agent to have someone in the USA call you back the next day. Trust me - they will do it. Trust me - you will talk to a MUCH smarter person and you are MUCH more likely to be given accurate information !

Stay away! The representative requirement is that they must have a negative IQ. The escalation department is also worthless! Any other healthcare company must have better customer representatives.

O ZERO WARNING WARNING WARNING…TAKES YOUR MONEY AND DENIES YOUR CLAIMS. NEVER TRUST THIS SNAKE IN THE GRASS COMPANY,,,THEIR SHORT TERM POLICIES ARE A TRAP,,,THEY WANT TRUMP TO QUICKLY PUSH THROUGH SHORT TERM POLICIES THAT WILL COVER NOTHING..THEY CALL EVERYTHING A PREEXISTING CONDITION SO THEY DO NOT HAVE TO COVER ANYTHING! EVEN THE LONG TERM POLICIES ARE GARBAGE

I am deeply disappointed with my experience as a UnitedHealthcare member. When I needed coverage for a prescribed medication, my appeal was denied despite providing medical documentation and following the proper process. The decision felt more like a rigid adherence to policy than a genuine concern for patient health. The communication throughout this process was frustrating—long letters filled with technical jargon, but little compassion or practical help. Instead of supporting me in managing a serious health condition, UnitedHealthcare placed barriers that left me without the treatment my doctor recommended. Healthcare should be about people, not just paperwork. Unfortunately, UnitedHealthcare has shown me that their priority is cost containment, not patient care. I cannot recommend their services to anyone seeking reliable, supportive healthcare coverage. I strongly encourage others to explore different healthcare options. There are providers who value patients’ well-being and offer clearer, more compassionate support. UnitedHealthcare has failed to meet even the most basic expectations of care and service.

Just spoke with customer service, and it was the usual. The representative sounded uneducated and untrained. She sounded like she was working from home because there was a dog barking in the background. If the company is unwilling to pay a good salary to hire competent, professional sounding representatives, then at least train these people. Customer service is always a disappointing experience.

Incredibly frustrating, purposefully confusing I cannot stand this company. I have them as my health insurance through work and the are incredibly frustrating to deal with. They are not transparent about how they calculate the costs you owe, they have different totals for deductibles depending on which section of the site you are looking at, and they don't post every payment made, (such as when you have paid out of pocket which should go towards your duductible). They overcharge me on a regular basis. My wife is a nurse practitioner who deals with health insurance on a daily basis and confirms that this company makes thing far more confusing than they need to be and ends up overcharging me consistantly.