UnitedHealthcareReviews of uhc.com

Trying to cancel a plan this is crap don't ever use them they are awful

Their rewards program where you get paid to exercise, get enough sleep, get a physical, get vaccines is a bait and switch. I documented for a year doing what they asked in order to get paid and had almost $1000. I went to transfer it to Optum's HSA and their system didn't recognize this bank(?!) I had to manually enter the routing and account number. Plaid was supposed to deposit a small amount to verify the account (never happened). Once I started the process to initiate the transfer, the money disappeared from my dashboard. United never paid it out! Total bait and switch. Customer service was no help when I called.

I'm locked out of my account when I tried to login. They have done nothing to try and help me. They said I have to go thru chat . They never answer. I've been trying to get help since eight a.m. it's still not fixed. This is not the way they need to treat people. It's ridiculous

Worst, most unethical insurance company I’ve ever had! They don’t care about people’s lives they care about money. They refused to cover my life saving medication. Disgusting.

I have 2 prescriptions that I need an EOB. These come under Part B and since July 15 with at least a dozen texts to them, they cannot give me the EOB June and July 2026. Each time different reason

Susana Your appeals department concluded what you wanted to conclude, you are a fraud Susana, you should be ashamed in how you treat your customers/patients/elderly, you are a shame ro anybody dealing with health, you should be fired due to your incompetent quality of service and judgement, you would not like your family and or friends (if you have any) to be be treated like you have treated me and who knows how many thousands more have been treated by you, what a shame and waste of a human, the same as Hitler, killing people and proud of it. You and United are a shame to humanity. Wishing you at least a 100 times what you have wished me. Consumer Resolution Center should be changed to the Consumer Murder Center. I know that the above corporate will not answer as usual, same category as Susana, what a shame making money in killing patients/customers/elderly.

According to a letter, Providence and Swedish hospitals will no longer accept united Healthcare insurance after January 1st. This will cause unnecessary problems, suffering, and the possibility of death. In an emergency, people will be more likely to refuse to go to either of these closer locations because of this unfair change. If you live to far away from an acceptable hospital, this can easily cause one of these possibilities to happen. It can possibly cause other problems with ambulances for problems related to closeness to hospitals they service which will cause more delays in proper Healthcare. United Healthcare needs to pay properly for care and not be greedy when human life is at stake.

UHC practices "step therapy" or "fail-first" protocols that force people off medications that work in favor of ones that don't. I currently manage my major depressive disorder with the branded medication Wellbutrin. It controls my symptoms effectively and without side effects. I have tried the generic version, but unfortunately, it does not control my symptoms, making it medically necessary to take the brand. Similarly, I treat my ulcerative colitis with the branded medication Lialda. The generic version of it causes debilitating joint pain once again, making the brand medically necessary. Despite documented success with both of these drugs, UnitedHealthcare is requiring me to first fail up to five other medications before it will authorize continued access to the treatment I know works. This is not a hypothetical burden — I am currently experiencing physical and mental side effects from medications forced on me by this policy, medications my own treatment history did not warrant. They do this EVERY YEAR. This is not clinical decision-making. It is a cost-containment tactic that substitutes an insurance algorithm for the judgment of the patient and the physician who actually knows their case. The human cost is real: prolonged suffering, unnecessary side effects, lost work and quality of life, and in many cases, irreversible harm before a patient is finally permitted to return to the treatment that was working from the start.