UnitedHealthcareReviews of uhc.com

This is the same problem with every insurance company and it almost seems deliberate. Since they stopped issuing insurance cards, the process for accessing your information to use insurance has become an absolute mess. I have had continuous vision insurance since 2019, but they updated the login system online (they also don't send any info about the website or how to log in). I created a new HSID, but the website prompts me to send a code to my phone, then doesn't send the code, so I can't log in. I call, the automated system is awful, can't understand anything. I ask to speak to a human. Human answers, can't help, transfers me (I ask her to stay on the line so I don't end up on an endless hold). I end up on an endless hold. An hour wasted and can even access my insurance information. It is hard not to conclude that insurance companies are either incompetent or evil for designing just a frustrating, non-functioning system.

Appallingly bad technical support. UHC has American support staff for healthcare paperwork, who I found to be quite kind and helpful on my quest to get my web login working. But they have contracted the most exceptionally stupid Philippino help desk on the planet. I got stuck "conversing" with at least five of them during the past week. The first one today was clueless, so I asked for a supervisor. She hung up. The next male told me that he would connect me with an expert in my problem; he dumped me back into the claims queue. A very helpful American stuck with me during my next encounter with the PI; she was able to reset a password, but dumped me when I told her it did not solve the problem. I switched browsers and was ultimately able to log in, but I have had a few short strings of login success last week, followed by failure. UHC really needs an escalation path back to skilled American support. Their incompetence at technical customer support has pushed me into lobbying my company to kick UHC out and provide me and my 40,000 coworkers with something better than this crap.

Their OTC benefits application is half way programmed, it is nothing more than extreme aggregation. GET YOURSELF REAL PROGRAMMERS TO DO THE JOB!!!!!

Everything about my experience has been bad. I was assigned a primary care provider (PCP) who was outside of my network, then was not able to change my PCP without calling in for help. Once it was changed, I was informed that the doctor selected actually no long works at the clinic. I then tried again to find a care provider, only to be told that my insurance is not accepted, even though the website says it is. The system is set up to make it nearly impossible to find a doctor without putting in HOURS of effort.

I had been paying my insurance and when I finally receive my card I call and made an appointment. But when I asked her to give me the address the receptionist did not want to give me. She said she was going to call me and never did. I cancel. I don't recommend this insurance to NOBODY.

I wish I could give this company a minus 10. My experience with UnitedHealthcare’s AARP Medicare plan through AARP was nothing but frustration. All year long, I had to argue over what was covered. After canceling the plan in November, they continued withdrawing money from my checking account despite multiple phone calls — and refused to refund it. Healthcare should provide peace of mind, not constant battles and unauthorized withdrawals. I will never enroll in a plan recommended by AARP again. Do your best to avoid this plan.

I am currently enrolled in United Healthcare. If you are looking for a reliable, helpful, friendly and dependable company, PLEASE keep looking because this is most definitely not it. How is it possible that every single interaction with a company is ALWAYS unpleasant, unhelpful and a complete waste of hours??? Just plain TERRIBLE!!! PERIOD!!!

WORST customer service EVER! They never know what to do, keep transferring over and over, do not have any type of knowledge about processes, if you are outsourcing people, TRAIN THEM, INVEST IN TRAINING, such a nightmare to get something authorized or appealed.