UnitedHealthcareReviews of uhc.com

This is a very inconsistent provider. Depends who answers and it is very difficult to understand the person, I called 4 times in less than 1 hour and all of them were the same. It was a very dissatisfactory experience and I would not recommend this insurance to anyone I know. Very terrible service!

I spent over 30 minutes on the phone with the automated system to be transferred finally to a LIVE person, then switched to three different people then back to the automated system. RIDICULOUS!!!!!!! BAD BAD BUSINESS..... I WOULD NOT CHOOSE THEM AS MY PROVIDER.

I have been put out of many healthcare establishments because my untied healthcare community plan isn’t covering a simple urgent care trip for a sore throat. I’m not spending 300$ out of pocket for a sore throat. They have switched ALL of my medication brands because of this change as well . I will not be using untied healthcare as of 2027.

The worst ever. The rides for medical have left me stranded repeatedly. As a handicapped senior they offer nothing but stress. I have to walk 3 1/2 miles home from appointment if the return ride shows up 90% of the time they are drunk or extremely high.

If I could give zero stars, I would. This company takes your premiums every month without hesitation, but when you actually need help, suddenly everything becomes “not covered.” I spent hours dealing with their system, only to be bounced between departments with no clear answers. Customer support is incredibly frustrating—long hold times, scripted responses, and no real solutions. It honestly feels like they are trained to delay and exhaust you rather than assist you. What’s worse is the constant confusion around benefits. You think something is included, and then you’re hit with unexpected costs anyway. At that point, you start wondering what exactly you’re even paying for. Overall, this experience has been stressful, time-consuming, and disappointing. I would strongly advise anyone to carefully consider other options before signing up.

UHC Medicare Advantage allegedly pays a $10/mo reward if one walks at least ten times in that month (there is a minimum of how many steps one must take to count). Today, using my laptop and 28" monitor to log in, zero walks were shown for April. UHC's website directed me to log in using my phone app. (I previously filed an internal discrimination complaint with UHC for forcing me to use their app when I have vision problems; this is another violation vis a vis people with vision problems who have difficulty reading and writing on a cellphone). However, I succeeded in logging in using my phone and saw that my three walks so far were recorded. I then returned to my laptop to confirm, and can't log back onto the UHC site using my laptop. I tried repeatedly. There was no popup saying that they were having technical difficulties or anything like that. Today I also visited the OTC "store" to use up my quarterly OCT allowance. As usual, the inventory at the online store was bare and almost non-existent. This means if I want to make an OTC "purchase" with my points, I'll have to drive to a bricks and mortar business. I'm able to do this, but what about all the UHC members who are unable to do so? Many Medicare members (like me) are aged or disabled. In both instances, these are examples of problems with UHC where they offer rewards and benefits, but in real life, they don't seem to provide them. Although their services are better than they used to be, they're still awful. I gave up trying to get monthly rewards for walking several years ago - a $10 reward didn't begin to compensate me for having to call customer service every month to obtain rewards that should be uploaded from my iPhone and/or Apple watch automatically (or from a Garmin or other device). No wonder the UHC stock has been going downhill for months now and UHC is being investigated by the federal government. I only stick with my UHC Medicare Advantage plan because the benefits are better for me than with some of UHC's competitors. But I may reconsider next October! I could go on and on, as I have more gripes, but the above gripes are just from today's experience.

United Health Care is worthless. If try to call them all you can get is a machine or someone that has no idea how to speak English. They change your plans every year to get less and causing you to have to pay more. Just a worthless company.

I’m permanently disabled, legally blind, and epileptic. I live alone in Texas, without family or trusted UHC benefits. Instead, they’ll leave me to die! I take medication I’m allergic to, which is my seizure medication. My primary care physician has to see me to get the adjustment, but UHC took emergency rides away! I tried to go to Urgent Care for my seizure and symptoms of a high heart rate spike of 123 bpm and chest spasms! They said we could schedule an appointment for Monday! Smh! I’ll see you in court if something happens to me because I’m allergic to medication I’m taking! I had a hospital stay for five days, and they didn’t provide meals after discharge! They took them away, and I can’t cook! They’re killing me!