UnitedHealthcareReviews of uhc.com

They deny claims keep using excuses saying doctor didn't send right documents but when I had employee insurance along with uhc it wasn't a problem worst insurance I have ever had

I purchased the plan and did biggest mistake. App is pathetic. You cannot access payment history. And every bill has past due amount to pay. When you reach customer service every time they have different statement. If you try to chat they cut off chat without resolving the issue. I have confirmation that I have paid premium but customer service says I hv outstanding balance. A big no no to these scammers.

My review should be minus 5 stars. This insurance sucks. They take your payments and they cover nothing. In November I had a 9 day hospital stay. My final bill was over $475,000!!! They covered next to nothing. Do not get United Healthcare Insurance

It is like pulling teeth to make your online payments with how confusing and frustrating it is and how their system is constantly broken. You would think that it was almost malicious in nature. I've done their little online chat multiple times and every time they try to assist nothing they suggest works. The little circle on their site just spins and spins for hours on end. I've tried refreshing it. I've tried clearing my browser history. I've tried deleting all of my payment methods and updating them. Nothing. This company is the biggest joke I have ever seen and I have never experienced such piss poor Customer Service. You're the largest healthcare provider in the world. You would think that you're online presence and payment portal would work once in a while.

I am trying to get a gap exception for an ENT doctor. There are none in-network for 100 miles. My husband cannot hear out of one of his ears. I have called them on 5+ occasions to try and get help with this. Each and every “advocate” have told me something different. One said to go to the ENT to have them submit the gap exception form. One said to call a phone number that was only for medical personnel. One said to just ask an in network doctor to submit it for me (with no other details). One said they have a form that I can fill out but that form will take 10-12 business days to send me. They gave me a case id for this, so I called them 3 weeks later, after not receiving said form, and they said “there was an update to your case that there is no form”… so someone updated my case and decided not to tell me about it??? I have been sitting around waiting for this stupid form. They have the dumbest customer service that they are clearly paying dirt cheap for in India, meanwhile making 450 BILLION dollars in 2025. Screw UHC. Screw America’s “healthcare”.

EVERY ONE WHO HAS BEEN TAKEN BY UHC SHOULD CONSIDER GOING TO THEIR LOCAL MEDIA TO REPORT THE AWFUL SERVICE THEY GOT! TIME TO NAME AND SHAME IDIOT UNITED HEALTHCARE!!!! Having to deal with offshore agents make me want to gag! Tonight I had to call 3 different numbers to get an answer to my question. The 3rd call dropped my call entirely so I have to make a FOURTH call. The are hard to understand and do NOT listen when you ask them a question or ask for a clarification. I have to grit my teeth EVERY time I have to call United Health because the experience will ALWAYS be terrible! I am going to dump them like a hot potato in 2027 since I continue to experience disappointing contacts the UHC.

I added dental rider and pay extra premium when I was checking with the dental customer service at UHC. Yes, the plan will cover any works other than routing cleanings. And wait wait for 4/1, coverage got effective and had dental office to verify, then was told NO, no coverage for fillings. So, there is no way to get money back and just waste my time for waiting.

Incompetence at its finest. I’m on Medicaid after being laid off. Every time I order prescriptions or my doctor does it gets messed up. I ordered refills 3 weeks ago to make sure they came in time for my trip, and they managed to mess them up in two ways. Prescriptions cost me $0, yet they delayed shipping because they said they couldn’t verify my payment method. What do you need a payment method for??? Plus, you have my correct credit card information! One prescription my doctor called in was a dosage increase. They don’t cover it because they only cover the tablet form. So, they call my doctor’s office and say I need “an alternative”. They didn’t say a word about tablet v/s capsules, which confused my doctor and delayed it further, so I had to get it sent to a local pharmacy. Here I am unemployed, and I could do 100% better job than these bozos.