UnitedHealthcareReviews of uhc.com

Locked out of access to the website. Kept looping me around when I tried to enter my login. Virtual chat said to click Password Reset but wasn't allowed the option. Spoke to several people who kept passing me off. Had to repeat my info. Each wanted me to answer irrelevant questions they had answers to (They would not answer mine about why I was locked out to begin with) that wasted time. My recent home visit had not been rewarded. They said they'd update that. I need a new primary doctor and got asked about my primary doctor, not did I have a new one, but had I seen my primary doctor for my yearly. No.

When I called to activate my dad's new card, I was asked to take a survey t the end of the call. However, after being transferred to two different people, neither of whom were able to help me at all, SURPRISE- NO SURVEY. That should tell you everything you need to know about United Healthcare and their lack of customer service.

I have had them with my husband’s employer for the last 10 years almost, but in the last 4 or 5 years, they have automatically denied any medical claims due to the previous spouse having had other ins. I have called about 3 times per claim to fix but am still having issues. I spend 30 mins to an hour explaining each time. I’m assured they will reprocess or make a note and then I have to call again to fix. For about $800/mo in premiums between us and the employer, I should not have to ask them to check the identifying markers before denying another claim based on the ex’s info every time I go to the doctor. Eventually they pay but in the meantime, I’ve been turned over to collection for one I missed from Dec. I thought they payed it. I called twice about it but part of it never was reprocessed a third time. It’s very difficult to stay on top of it and not miss something. To say I’m frustrated is an understatement and def mad about the collection notice.