Jenna M.
absolutely awful
Long story short: I fried my actual hair and my hairdresser said "no bleach for six months." I bought a cheap hair topper off Amazon to get me through the dark days (hahaha). I loved it so much that I did some quick girl math (I'm not getting highlights for x months at x dollars) and decided I DESERVED a real hair version so I splurged. Well, words cannot describe how awful this thing was. It was supposed to be ombre/balayage blonde, but it was nearly black roots and muddy ends--it almost looked dip-dyed. It was thin and limp and there was literally a layer of broken hair all around the top. (I have photos but there's no way to upload them here.) There were less than five minutes between my delivery confirmation and my request to return it; keeping it wasn't even a faint option. Customer service was prompt and polite--they offered me $20 to keep it hahahahaha. (The topper was $250) After a few back and forths, they agreed I could return it for a refund "minus a 15% fee UNLESS IT WAS A QUALITY ISSUE." I sent them photos and assured them it was definitely a quality issue. Well, I returned the thing and they "determined" that there were no issues (!) and kept the 15%. From their email: "We just got feedback and the hair has been checked and there are no issues. Regarding your question "There is a layer of broken hair around the entire thing", since our hair topper is single drawn, in order to be more natural, the hair has been processed to a certain extent, so there will be a little short hair. The production process can also effectively prevent hair from falling out. Our quality problems refer to hair falling out and knotting, etc., so we cannot provide you with a full refund, please understand." In the end, they were polite and responsive and I did get 85% of my money back which is better than nothing... but obviously I don't recommend buying from Ugeat to say the least.