Ugeat Human Hair ExtensionsReviews of ugeat.com

This was my first experience with this company. Time was of the essence because I was doing hair for a wedding. When I placed my order for hair extensions I also added a duckbill extension clip. I added an extra $30 for express shipping. Ok, first of all I get an email that the clip was out of stock and that they would like to give me a $10 store credit for the clip. Well, the clip was closer to $13 , so a $10 store credit didn't make sense. I asked them to send me the clip when they had it back in stock. They responded that they couldn't do that because shipping costs were prohibive. I understand a store credit on returned items after purchase. But,since they processed my payment with the clip, I insisted on a refund. My 2nd point of frustration is that when I placed my order, my mailing address is a PO box . There was no red flag on their ordering site that an expedited ship cannot go to a PO Box. I had to ask a friend if I could use their address for my order. Lastly, as I stated before, I chose expedited shipping. After a week with no communication from Ugeat, I inquired about my order because I was getting very concerned about the wedding date coming up. I was so upset to hear from them that the shipping had been delayed because of a Chinese holiday that went from the 1st through the 6th. There was absolutely no mention of that on their website. Had I known that, I would have sourced the extensions locally. Ok,that is my rant. In the fair side, Ugeat communication was very prompt and courteous. And, once the extensions were shipped, I received them before the expected date, for which I'm hugely relieved! They sent regular updates, which I very much appreciate. The hair they sent is beautiful and the quality is more than I expected. I'm very thankful for that. Would I order from them again? Good question. I love the hair quality. But, their ordering website needs alot of improvement. I don't think it would take much to flag PO Boxes for expedited shipping or to disclose that expedited shipping, at an extra $30, can't happen because of a Chinese holiday. I do love the hair and would order from them again if they updated and improved their ordering process.

I decided to give the injected tape ends a whirl it's a great idea but it needs to be refined. Upon receiving my package they were beautifully put together the color was exactly what I ordered and the quality looked great. Upon washing them about half of each extension just Shed from shampooing and conditioning. So I guess it would be great if you don't have very much density but for the price I paid I feel like the quality is okay. They definitely have room for improvement and I feel like with some revisions these could be much better but they will work for the time being

“I placed an order with Ugeat Hair and didn’t receive it for 2–3 weeks. I tried reaching out to customer service but initially got no response, which was frustrating, especially since I had ordered from them before and was always very satisfied. After a few messages, they finally responded, apologized, and informed me that the hair was out of stock. Although I didn’t receive my hair when I needed it, they still made it right in the end by sending me a replacement at no additional charge. I guess everyone can make a mistake, but what matters is how they handle it—thank you for making it right!”

I ordered a hair topper, brown balayage, the photo showed dark ash brown on top. The hair was red and there's no way I can blend that color into my hair. I have to pay a 15% restocking fee in addition to the cost to mail it back. Update: they offered me a full refund without the restocking fee. The customer service was decent. Had to pay shipping but that's true of most places for hair piece returns.

He realizado dos pedidos a esta empresa el primero me pareció que las extensiones tenían una calidad aceptable (Virgin hair) aunque con los lavados esa calidad va desapareciendo debido al producto que trae inicialmente que también va desapareciendo. Mi sorpresa vino con el segundo pedido, en el cual la calidad de las extensiones no se parecía nada a la primeras y realicé el mismo pedido y las mismas extensiones. Tampoco su adhesivo tiene muy buena calidad. Yo siempre se lo quito y le pongo uno de mejor calidad que compro en otro sitio.