Shop Virgin Remy Tape in Clip in Pre bonded Human Hair Extensions and Hair Wigs Directly From Ugeat Hair Factory. Provide Higher Quality and Lower Price than Other Brands. Trusted by More Salons and Hairdressers. Safe, Simple and More Professional. Accept Bulk Order and Customized Service. Ugeat: Where Beauty meets Quality!
Ugeat Human Hair Extensions (ugeat.com) has 207 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ugeat.com
Website
ugeat.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The body wave curl weft don’t hold the curl. Probably not virgin hair. Be aware
Response from Ugeat Human Hair ExtensionsSep 1, 2026
Hi Wana,
We’re truly sorry to hear that the Body Wave Weft did not hold its curl as expected. We understand how disappointing this must be, especially when you were expecting the texture and quality described.
We take your concerns about the hair’s quality very seriously and would appreciate the opportunity to look into this further. We’ve also reached out to you directly via email so we can better understand what happened and work toward a resolution.
Thank you for bringing this to our attention. We sincerely apologize for the disappointment and hope to have the opportunity to make this right.
Kind regards,
Ugeat Hair Customer Support Team
PD
Peggy D.
Do not order from this company
Do not order from this company! The hair is not consistent length! The color is not what was expected! I returned 4 bundles of hair almost $800 worth they refused to accept 2 bundles saying they were opened which is a lie after 2 months I still don’t have my money back or the hair!
Response from Ugeat Human Hair ExtensionsAug 13, 2026
Hi Peggy,
We’re truly sorry to hear about your experience. We completely understand how frustrating and upsetting it must be to have concerns about the hair’s length and color, followed by difficulties with your return and refund.
We sincerely apologize for the frustration this has caused, especially given the value of your order and the time you’ve been waiting for a resolution. We’ve reached out to you directly as well, as our team would appreciate the opportunity to review the details personally and work toward a resolution.
Thank you for sharing your feedback. We truly value your experience and hope we can make this right for you.
Warm regards,
Ugeat Customer Support Team
EH
Emily H.
Return Policy not stated clearly costing me over $200
I ordered hair on May 13th by May 22nd it had not shipped and ended up changing my hair so I decided to just try and cancel my order. I spoke with a woman on the phone who told me she would have to locate my package first (it was still at the warehouse and tracking told me it hadn't made it to postal services yet) and that she would call me back. She calls me back the next day to tell me they have already shipped my package but I could return it once I received it. that's it did not go into further detail. June 13th rolls around and I receive said package so I go to the post office and tell them I just need to return it to which they tell me they can just mark it as refused and it goes back at no cost. HOWEVER apparently it is in their policy, which I have yet to even see for myself, that refusal of packages subjects to only 50% refund.
I don't understand how that is fair. I sent you back your product, the status of being refused shouldn't matter.
This company got their product back for free and profited over $200
Response from Ugeat Human Hair ExtensionsJun 30, 2026
Hi Emily,
Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration this situation has caused.
We completely understand how disappointing it must have been to encounter unexpected return conditions, especially after trying to cancel your order. Your feedback about the clarity of our return policy is very important, and we sincerely apologize if this was not communicated as clearly as it should have been during your interaction with our team.
Regarding refused packages, our policy is in place due to the way these returns are processed and handled outside of our standard return procedure. However, we understand your concern and how this may feel unfair, particularly since the item was sent back.
We also want to reassure you that your experience matters to us. Our team has already reached out to you via email to review your case more closely and see how we can further assist and work toward a fair resolution.
We truly appreciate your feedback, as it helps us improve both our communication and processes moving forward. Please feel free to respond to our email, we’re here to help.
AB
Adriana B.
The color was not what I ordered
The color was not what I ordered, each extension had barely any hair, the curls definitely did not look "natural wave", no return policy so just lost all my money on garbage.
Response from Ugeat Human Hair ExtensionsMay 3, 2026
Hi Adriana,
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating and disappointing it must have been to receive extensions that didn’t match the color you ordered, lacked the expected volume, and didn’t reflect the “natural wave” described.
This is certainly not the experience we want for our customers, and I sincerely apologize for the letdown and for any confusion regarding our return policy. We always aim to be as clear and fair as possible, and I’m sorry if this didn’t come across that way.
We would really appreciate the opportunity to make this right for you, we will do our best to find a suitable resolution for your situation.
Thank you again for your honest feedback, it truly helps us improve.
MS
Mail S.
If 0 reviews was an option i would give…
If 0 reviews was an option i would give this company 0 reviews. Order was delivered late and box was damaged .
I sent Cherry photos of 3 of tape extensions that had edges cut and tangled in tape .. the extentions were inside pink bag instead of ugeat green box because the box was completely flat and damaged during delivery. If anyone wants more details please email me or message me i will be happy to send photos of the 3 pcs of extentions and box damge condition when recieved and I asked for refund before the gold thread and she still refused to cover shipping cost. I had to email her multiple times to get a response . I have never come across a company who argues with customers. They have horrible customer service and they do not care about how you feel as a new customer when it comes to return policy. They will do everything possible to make excuses to keep a partial of ur money. Plus they will make u pay for return label and on top of that wont believe u if u received a damaged order. Please do ur research and dont order from them go somewhere your respected as customer and not them only wanting to keep ur money.
Of course she will respond here and try to defend but will never order from you and just wanted to make this review to make it clear for anyone who is thinking anout ordering. Please remember if ur order is damaged or lost they dont care and a “ tiny” gold thread if removed then no refund. They do NOT tell you these things before ordering and they will only tell u if you ask for refund. Please remember to do ur research and customer service before anything. Dont get fooled by 100 days. They will find a way to keep part of ur refund. I live in canada and to ship it back to usa is expensive (aprox $30) and plus “tiny” gold thread is removed off of 1 so there goes another $50 USD for 5 pcs and thats basically $100 cad so I have decided to keep the extensions even though they are damaged and not good . So please save your money and order inside canada and find a please that will treat you good as a customer instead of only caring about your money. This is honest review from customer who lost over $200 and stuck with product that is not good
Response from Ugeat Human Hair ExtensionsDec 31, 2025
We’re sorry to hear your experience didn’t go as smoothly as it should have.
To clarify our policies: our return guidelines (posted clearly on our website and shared with you via email) state that hair products are classified as personal hygiene items, so those with removed gold threads are NOT eligible for return or exchange. We’re still happy to help with returns for any unaltered items that still have their gold threads, per our policy.
Also, it’s explicitly noted in our return policy that return shipping fees are the customer’s responsibility for personal reason returns.
On product condition: all our hair products go through strict multi-step quality checks before shipping to make sure they’re perfect. We reviewed the photos you sent and didn’t see any signs of damage—but if you have additional evidence showing the item was damaged on arrival, we’d be happy to arrange a replacement or other compensation right away.
We value every customer and aim to keep our policies fair and transparent for everyone. If you’d like to move forward with returning unaltered items, feel free to reach out to our support team directly.
DE
Dena
Air quality was great ordered many of…
Air quality was great ordered many of times, but never receive my last shipment and they want me to repay it and give me a little discount that sucks won’t be using them anymore
Response from Ugeat Human Hair ExtensionsNov 4, 2025
Thank you for sharing your feedback. I’m really sorry to hear about the issue with your last shipment — I understand how frustrating that must be. Please reach out to us directly so we can review your order and work with you to find the best possible solution.
We’d really like the chance to assist you further.
TA
Tara
I ordered on January 29th
I ordered on January 29th, my order hasn’t shipped yet. I can’t reach anyone, feeling like I got scammed and need to find more hair. Frustrated
Response from Ugeat Human Hair ExtensionsMar 18, 2025
Hi Tara,
We sincerely apologize for the delay and for any frustration this has caused you. This is absolutely not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
We’d love to resolve this for you as quickly as possible. Please reach out to us at [email protected], and our team will prioritize your concern to provide you with an update on your order.
Thank you for your patience, and we truly appreciate the opportunity to make things right.
Best regards,
Ugeat Team
SA
Sara
Disappointing Experience – Misleading Stock & Poor Communication
I ordered hair extensions from this retailer on January 27th, expecting delivery within their stated 3-6 business day guarantee. It’s now been 12 days, and I still haven’t received my order.
After having to chase this myself and reaching out to customer service (on a number of occasions) I was informed today that none of the three variations I ordered were actually in stock -yet payment was still taken. This is completely unacceptable. If an item is out of stock, it should not be advertised as available on the website, and customers should not be charged for something the company cannot fulfill.
Because of this, I now won’t have the hair I needed for my birthday on Saturday, leaving me out of pocket with nothing to show for it. I’ve also lost a non refundable deposit for hair appointment which I will now have to cancel. I didn’t preempt having to wait 3 weeks for delivery.
Extremely disappointed with the lack of transparency and poor stock management. I wouldn’t recommend ordering from this company unless they improve their processes. Totally unprofessional.
Response from Ugeat Human Hair ExtensionsMar 18, 2025
Hi Sara,
We are truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused—especially with such an important event coming up.
Transparency is extremely important to us, and we deeply regret that the items appeared as available when they were actually out of stock. We recognize how disappointing this must have been, and we are actively working on improving our stock management and website updates to prevent situations like this in the future.
While we know this does not undo the frustration, we would love the opportunity to make things right. Please reach out to us at [email protected], and our team will prioritize finding the best possible resolution for you. Your feedback is invaluable, and we truly appreciate the chance to improve and regain your trust.
Best regards,
Ugeat Team
