Ugeat Human Hair ExtensionsReviews of ugeat.com

Response from Ugeat Human Hair ExtensionsApr 24, 2026

Hi Lori, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I completely understand how disappointing it must feel to order wavy weft extensions and find that the wave did not hold after just one wash. Our goal is always to provide high-quality hair that maintains its texture and longevity, so I sincerely apologize that this was not your experience. I also understand your frustration regarding the resolution offered, and I’m very sorry that it did not feel sufficient. We take concerns like this very seriously, as customer satisfaction is extremely important to us. Your feedback has been shared with our quality team so we can further review the product and ensure improvements where needed. If you are open to it, we would still like the opportunity to make this right for you. Please feel free to reach out to our customer service team so we can review your case again and see how we can better assist you. Thank you again for your honest feedback, it truly helps us improve.

Response from Ugeat Human Hair ExtensionsApr 22, 2025

Thanks so much for taking the time to share your experience. We're genuinely sorry to hear about the color issue—it’s absolutely understandable to feel disappointed when something as important as hair color doesn’t match your expectations, especially when it's for a two-toned blend. We completely get that pink wasn’t what you had in mind, and we agree—it’s a bold look that’s not for everyone! While we do have return policies in place to ensure product hygiene and safety, we're always striving to find fair solutions when things don’t go as planned. If you'd like, we’d love to take another look into this for you. Please feel free to reach out to our customer care team again with clear photos in natural lighting, and we’ll do our best to help make it right. Your satisfaction is very important to us, and we want you to feel confident and beautiful in every strand you wear. Thanks again for your feedback—it helps us grow and improve!