UclipsReviews of uclips.co

Cancelled my order as im not prepared to wait the length of time others seem to have waited...if you dont have stock, MAKE IT CRYSTAL CLEAR. You will avoid all of these negative reviews if only you make it clear when people will receive what they paid for. Ordered 20th April, never shipped by the estimated date so i chased at the time. Advised stock would be landing end of April, not ideal but fair enough..i chase again as were now in May to be advised that stock is all gone and my batch will be end of May. Im not willing to play this game like others appear to have done. Youve clearly spent alot of moeny advertising and creating what looks to be an excellent product, but the website doesnt clearly show something is on back order...maybe it does on a PC but it certainly doesnt on mobile. You need to fix this. Sadly, ill be looking at alternatives now that i can get in a reasonable timeframe. Communication is absolutely everything when you cant deliver something youve received the money for. Its not for the customer to chase for delivery dates. Should you change this going forward, and make it clear for all, i may revisit and try again. Not sure if you will take this on board but 2 really simple tips, from someone who works in procurement. 1. Instead of add to cart, make the button pre order with an estimated date. 2. If people have preordered, keep them upto date with accurate dates. Its really not difficult to do. Editing my review after purchasing. Checked website and emailed the company asking if they were in stock to which they replied that they are. So ordered. Came next day tracked. Absolutely brilliant piece of kit, which i knew it would be looking at them. Premium quality and the most versatile handles ive used

Really disappointed as ordered a range of products yet the company haven’t been able to deliver despite the quoted timescales on their website. The product was ordered based upon usage reviews but the company need to improve massively on their delivery timescales and manufacturing provision as they are just letting potential new customers down - who won’t come back again.

Items say “ships next day” and “delivery in 1-3 business days” on web page. I am two weeks after order, and a week post estimated delivery date provided after purchase. So far no product has arrived, in fact company site says they haven't even done anything with my order. There is a ton of advertising but no products I guess.

Order apparently should have been for 7th April, then told end of April. We're at the end of April with no updates. I see on here we're now using "the war" as cover, is that Ukraine, Israel, Venezuela, Sudan, Myanmar or Iran? Customer service are about a responsive as a dead hedgehog. I'm guessing that these are all coming on the really slow boat from China, I think you're probably better ordering from Aliexpress as they can at least deliver in reasonable timescales. I also see on here responses saying a few days on the 16th April, it's now the 24th and still nothing. I'd give a review on the product, if it ever arrives. Update: it's now the 5th June, the May shipping date didn't happen and it looks like it's been pushed back further.

Well I am disappointed to say, I spoke too soon. I reached out to customer service as requested via email with pictures and I am yet to get a response from them. And I also sent a follow up email and still nothing. I know I’m just one person but I am in the service business and to me every customer counts, and I make sure I respond to my customers as quickly as possible to at least acknowledge them so they know they are being taken care of. Below was my initial review. I had high expectations based upon all the great reviews but after first hand use I see a major safety concern, as both of my smile handles are tearing away from the brass eyelets and that is a concern as if they fail while in use it can cause a potential injury. The big thing that would make these better is the material with the D rings should have been doubles up and double stitched with better eyelets. Due to these concerns sadly I will no longer use these in my gym. After a quick response and resolution to replace my handles by Eliott the founder of U Clips. I felt that it is was only right to change my rating. Customer service was above and beyond and unexpected. Thank you Eliott these are the 3rd U Clip products I’ve owned and I am glad to see you stand behind your product.

See update below. - - - - - Another smile handle preorder here from 2 months ago. It was supposedly back in stock in April when I ordered it and even on their website the date says 7th April if you order today in the UK. No updates from them and multiple attempts to contact them through their own website and Facebook have been futile. - - - - - Edit 12/08/26: Uclips have contacted me and offered me a partial refund in exchange for an update to my review. After having used the smile handles for a few months now, I am actually pretty happy with them. They feel very premium and the knurling on the grips feel just right for me. I have not personally used the hooks for hammer type exercises but the handles move very smoothly for the cable exercises that I do, such as lateral raises, and I would recommend these over conventional grip attachments.

Pre-ordered 2 smile handles and the W grip. Fair enough it was a pre-order which I was aware of, but the stated date has now been and gone, and no response to my enquiry about when they will actually be delivered. Very poor

UPDATE 08/12/26 – Uclips Company Made It Right I wanted to update my original review because I believe a company should also receive credit when they make an effort to correct a problem. After my original experience with the missing Uclip attachment and issues with my order, John Pimentel from Uclips contacted me by email and helped resolve the situation. The company refunded 50% of my original order and made sure I received the products I had ordered. I appreciate John for reaching out and the company taking steps to make things right. Now that I have received and used the products, I can also say that they work as advertised, and I have been very happy with the products themselves. My original frustration was primarily with the ordering, shipping, and delivery process, not the quality of the products. If Uclips can improve the reliability of its order fulfillment and delivery process, I believe its customer reviews will continue to improve because the products themselves are good. Thank you to John Pimentel and Uclips for following up, issuing the 50% refund, and ultimately resolving my concerns. ORIGINAL REVIEW 03/31/26: I purchased two items from this company (Order #41738), a Viking Press and a Uclip attachment so I could use the Viking Press. The Viking Press was delivered without the plastic hex-shaped clamping knob screw. The company did not replace it, but they did issue a $8 refund for the cost of the knob and provided a link to purchase a replacement on Amazon. They also failed to send the Uclip, which is required to use the Viking Press, even though I paid $39.99 for it. When I notified the company that I never received the Uclip, John Pimentel responded to my email by claiming it was delivered and offered me a 40% discount to repurchase an item I never received. Now I have a $69.99 Viking Press that I cannot use, and they still expect me to pay more money for the missing Uclip. I would NOT recommend ordering from this company. They do not deliver all the items you purchase. I will be reporting them to the Federal Trade Commission.