UclipsReviews of uclips.co

I have back ordered twice now, and recieved items both times just days after stated date of availability

I placed my order Feb15 and now June16 and still never received anything.

***refund received on May 15***UPDATE on request of refund 13 May: sent multiple email to their customer support, engaged with the founder on Trust Pilot. I received only unclear promises to check where the package is or refund. My explicit request of refund has been completely ignored. Every dollar counts I know as well as every customer because customers bring money together with investors that will assess first the company reputation. I’m closing day 1 with no money back and a package that the company is unable to locate not to have to admit that they didn’t shipped or are out of stock. Please note: I am continuing to update this review so everyone can set proper expectations before buying and to show how long it will take to get a refund for unshipped item. Please read the review till the end and make sure to catch all the updates. I ordered on May 3 2026 2x Smile Handles. On may 12 the shipping agent didn’t receive yet my order to plan a proper delivery date. When I placed my order the item was not in back order and there wasn’t any information related to back order items. Uclips is not providing any support and is simply silent. I reached out to them through multiple channels and all my requests of information have been ignored. Today is May 12 2026. I don’t know what’s the status of my order and all the evidences suggest that it has not been dispatched the next day following the order as per the company shipping commitment. I want my money back and will never buy anymore from this company. Very unhappy with this shipping experience and now I only hope to get my money back. Update 1# of May 13 2026 Just right after the Trust Pilot review their customer service started getting back to me after my many attempts to reach out to them (all ignored during the past 2 days). Fact#1: they are not able to locate my order. Fact#2: even after my clear request to cancel my order and get my money back the refund hasn't been initiated. Fact#3: I'm only receiving soft push backs such as "we understand your concern", "we are sorry for what happened", "we will manage your request once we hear back from the team". There something really wrong in all this and even a simple thing such as a refund is turning into a nightmare. Update #2: On May 13 right after my Trust Pilot review I'm receiving on this public platform an answer from Elliot, founder of Uclips. I feel here not only all the discomfort of a bad experience but also some personal details such as the country of destination publicly disclosed. Which is something that needs a further clarification from Elliot. There is a confirmation that Uclips is unable to detect the parcel and is offering a refund if the package won't arrive between May 15 and May 19. In any case the parcel will be refused and Uclips will have to bear shipping cost of return as well as custom duties once it entries back the US because I already purchased elsewhere another pair of handles. As I said everything is very unclear as well as this new tracking number that I should be supposed to receive. I won't have satisfaction until I don't receive my money back. Update#3: after 10 days of silence the company is showing up now only offering to track the package and provide information or refund. After taking my money in a normal world there shouldn’t be any option but refunding a customer, considering that I already bought other handles elsewhere and I don’t want to deal with anything from UClips. Offering to locate the package and provide more information on that shouldn’t be an option but an obligation to who already paid and having to deal with such a lack of support and consideration. I’m surprised that such basic obligation is not mentioned in the company T&C.

Ordered a forearm exercise device, was told it was on pre-order and expected to arrive in the warehouse in 'late april'. It is now the middle of May and no update on a shipping date. Refund requested.

It came in on time.

I would love to give a positive review, but I have never received the product. I wanted to change my order to a different product, but seeing the reviews now, I'm looking for a way to cancel my order, but there is no way to do so on the website, even their support email no longer works. Very disappointing because their product looked promising. Stay away until you see positive reviews...

Stay well clear, customer service scokcking, they clearly don’t handle any stock and now want me to wait a further mount for for them to receive it. I have requested a refund and they bow say I got 10 days to wait for my refund. An absolute disgrace and don’t waste your time

I ordered in March. After weeks i was told items would be delivered at the end of April. After i chased again i was told a June delivery, but no fixed date was given. I asked to be sent what is currently in stock if full order cant be delivered. Then i was asked to pay an additional delivery fee. Cant rate low enough. i want a full refund.