uBreakiFixReviews of ubreakifix.com

I had a battery needed to be replaced with my iPhone. They called me back and said it needed a new screen also because the screen was bent by the old expanded battery. That made sense to me. But when I took back my fixed phone, I immediately realized that the screen was my old screen with the screen protector I put on it. I took back the phone to the shop and asked them that possibility. The guy casually said that he replaced the screen protector for me free. I went back home and googled more and learned that the iOS system can tell you if a new authentic screen was replaced. When I checked that, the battery was in fact new and authentic, but not the screen. They charged me $150 for the so called new and authentic screen for not doing their job. It is a complete fraud.

This place is the definition of a corporate conflict of interest. I brought in my Galaxy S22 Ultra for repair due to battery overheating and a burning smell—a clear safety issue. The phone was in Samsung’s Maintenance Mode, which is designed to allow secure diagnostics without exposing personal data. Instead of investigating, the technician demanded I disable Maintenance Mode without explaining why. When I declined, they performed zero diagnostics and immediately declared it a non-repairable motherboard failure, telling me to pay a $250 deductible through insurance. Turns out? Samsung reviewed it themselves and approved a full repair for free. The device was defective—not damaged—and this shop never even tried to diagnose it. And here’s the real kicker: uBreakiFix is owned by Asurion—the same company that would’ve profited from my deductible. So the same entity refusing to repair the phone is the one pushing the claim that benefits them. That’s not just bad service—it’s a dangerous corporate loophole that preys on uninformed customers. If I hadn’t escalated to Samsung myself, I’d be out $250 for no reason. This isn't a repair shop—it's a funnel into an insurance racket. Avoid this location, and frankly, rethink doing business with any repair center owned by your insurance provider.

I had a laptop not lighting up (not on) and took it to ubreakifix in Crown Point Indiana--they were ready to help expedite my laptop (wife's Drs needed responses). Could have been a $200 battery (it was dead--or a power cord (unusual) they tested and the battery was GOOD BUT rhe power cord was bad (very unusual)--I had brought an old cord from another laptop and they tried it and it worked. They could have charged me for a battery and cord wo me even knowing BUT they didn't and they did a terric job in cleaning up my laptop that had been corrupted for a very good price. Even went thru s couple of layouts for messages/etc I didn't like and they patiently fixed ALL the ones that I didn't care for. They are certainly customer focused!!

I do not recommend this place to anyone. RIP OFF!!! On Sept/Oct 2024 I took my daughters phone to get repaired. Her screen went black/green and the phone wasn't functioning well. They put a screen that cost me $300 but it wasn't an official Iphone screen. The phone started messing up again but February 2025 came & the phone did the same exact thing and stopped functioning. I took it back to them and they informed me that the iphone isn't functioning well because it needed the "authentic" iPhone screen put on which goes for $400+ and that something inside the phone wasn't functioning properly. I refuse to pay that or even the difference since I already knew that they didn't know what they were doing. For that amount I could've taken the phone to apple directly. If they saw that the phone was messed up from the beginning they should have said it's not worth fixing it but instead they took my money and I ended up having to purchase a new phone anyway. So I lost out on $300 and spent money on a new phone. Never Again. Stay Away. My review is specifically with my experience at the 501 Westport Ave, Norwalk, CT 06851 location.

Ubreakifix is a scam. Please stay away from them

I took my phone into UBREAKIFIX a simple Hinge repair on My Z-Fold phone. There was nothing internally wrong with my phone. Working perfectly. I was texted a few hours later saying my phone was ready. When I went to pick it up, the store rep Ryan just handed it to me folded in the off position. So when I got into my vehicle I tried to turn my phone on but it wouldn't turn on, I thought the battery was dead so I tried charging it but it wouldn't charge. Ubreakifix had closed already, I picked my phone up about 5 minutes before they Closed. So when I returned the next explaining that the phone never would turn on, Ryan tried to tell me that it was working when he gave it to Me yesterday (lie # 1) and I said NO it wasn't working at all and that's the way you returned it to me.( Lie #2) He said maybe the battery that came with the frame work that was replaced on my phone was defective, therefore you can reopen the first claim and we will replace the battery. And pick it up the next day around 11am. The next around 2pm i noticed that I never received a phone call from UBREAKIFIX, so I called them and inquired about my phone, the lady who answered asked the person next to her about my phone and he said the phone is IRREPARABLE and to call Assurion so they can get Me another phone. I said U, F🖕🖕D MY PHONE UP........ This place has people working there who don't know what they doing. I wished I had read reviews on UBREAKIFIX before going in there, there are a lot of horrible and similar experiences by other Customers. That was a simple procedure that has turned into a VERY UPSETTING NIGHTMARE. They don't deserve not even a 1 star ⭐

They charge $80 dollars for thermal padding repair. One can buy 100 sq. mm. (enough for several computers) of *high quality* thermal padding for $30. I wouldn't be surprised if they use thermal padding less than $10. I guess the other $70 plus tax is for unscrewing the bottom of the laptop and literally laying the padding down.

I have AT&T as my cell phone provider. I subscribed to Assurion for phone protection. My Galaxy S10 got a couple chips on the screen. Assurion told me that I could not get the screen repaired (advertised repair cost of $29.00), so I had to buy a NEW phone for $125 and then return the old phone after all data was transferred and then erased from old phone. When I got my NEW phone, it was NOT NEW; I got a refurbished S23. I felt uncomfortable transferring data, so I called AT&T store, but they would not transfer the data because I didn't buy the phone from them. Instead, I had to go to an Assurion store (uBreakitIfix) so I called the closest one. They said to bring it in and after they checked my Assurion account, they told me the transfer work would be free. I brought it in about 11:00 AM MST. I left another cell phone number for them to call when it was done. About 6:00 PM MST (they close at 7:00 PM MST), I called them for a status update. I was told they couldn't get into my phone because it was locked. They also said I didn't leave an alternate phone; I told them I did and the man who checked me in wrote it on a slip of paper. The said they didn't have it. I told them how to get into my phone and asked how long to get it done since they closed so soon. They checked the new phone and told me it needed to be charged (they hadn't done that yet?!!!) and that it would take about 30 minutes to get enough charge on it. I told them I would stop in about 6:30 PM MST as I was going to be down there anyway. When I got there, the phone was still in data transfer stage, but I took it anyway; I was told to keep the phones close together until transfer was complete. After the data transfer, it took me another hour and lots of frustration to complete the process that I expected them to do if they had started in time. Lousy service from AT&T and Assurion. I will cancel my Assurion protection plan!