uBreakiFixReviews of ubreakifix.com

Took my xbox series x in to get it fixed when it started shutting off while online gaming. They replaced the thermal paste and cleaned it which briefly helped but then it started happening again. When I brought it back they said they did the service I paid for and couldn't do more work on it to actually fix the problem without further costs. They suggested that I get a service contract with Asurion because then the repair would be covered with the contract and if they couldn't fix it they would replace it for $100. At $30/month for the contract, seemed like a good deal vs. the cost of buying a new console. I made the mistake of trying to submit a claim before 30 days went by, there's an initial period where you can't submit a claim. Now that the 30 days have gone by I tried to submit a claim again only to be told that because of the problem having been documented before the contract was created it's considering a pre-existing problem and won't be covered. The whole reason I got the contract was to get this repair done, but now they're not going to do it. Thanks for lying by omission Christopher, you seemed nice when I dealt with you but you screwed me out of $60 for two months service contract and the money I paid to fix the xbox that didn't work. Do not give these guys your business.

Don't ever come here! They broke my phone, and refused to fix their mistake unless I paid for the repair! I brought my phone in to the Petaluma store for a manufacturer-authorized battery replacement. My phone had a small crack on the screen, but otherwise worked perfectly. When I checked back in to pick it up, they informed me that an employee had made a mistake when opening up my phone, and shattered the screen. Now, the screen didn't work at all. I asked them to fix it for me, and they refused to fix it unless I paid nearly $200. Obviously, I need my phone in working condition, so I paid just to get them to fix it. But when I came back again to pick it up, I asked the manager to refund the charge. She refused, flat out. This uBreakiFix is staffed by incompetent people who will break your phone and extort you for money to fix their screw-up, and a manager who isn't authorized to reverse that.

The fact they associate with Asurion home protection tells it all. Avoid them and Asurion home protection. Ubreakifix will push this plan on all their customers as a value addd when in reality its a scam and they will not honor your claim. Do not recommend.

DO NOT USE THIS COMPANY!!! My daughter took her phone to ATT and they recommended her take her phone to these people for a back of the phone replacement. We dropped the phone off at about noon and they said it would be ready within 2 hours. They made her shut off the location of the phone which she didn’t want to do just in case they stole it. They didn’t call or text so she showed up 2 hours later. They said they weren’t finished but she heard them in the back starting her phone and then a commotion started. The guy came out from the back and said she needed to call the insurance company because her phone caught on fire!!!! One guy said he used a fire extinguisher the other guy said he used water to put out the fire. They told my daughter a piece of glass touched the battery and it started the fire. They didn’t want to give her th her phone back and wanted her to stay another 2 hours “to make sure the fire did not start back up”. She told them she had to go. They removed the battery And she took it back to att which they said they couldn’t help her. The insurance (assurion) gave her a run around as well. They are replacing her phone not not for a few days! LOOK AT THE PICTURES THEY DON’T TELL THE STORY WE WERE TOLD! There’s no water present nor residue from a fire extinguisher. There’s a hole punched in the phone as seen in the pictures. They refused to give her the battery as well.

I went to them in Asheville, NC, to get a replacement battery for my Dell XPS. The brand new battery only lasts 3 hours. When I called them they said they don't guarantee to use the manufacturer's parts. But I went to them because they are an authorised Dell repair shop! They say they have to keep the laptop for 48 hours to diagnose the problem or I have to pay $80 plus for expedited service. Since I didn't want to pay them more, I asked my son to help. He ran a battery health report and found that the battery they installed is a new Dell battery. He found that the battery went from 85% to 12% in two hours but said that is unfortunately quite common. He also adjusted settings in chrome that should help it last longer. I recommend that they should 1) tell customers if they are not using OEM parts 2)give some expectations about what battery life is likely to be.

WORST IN MY LIFE: Below is the breakdown: 1. 23-day wait – Be prepared for looooong wait time. 2. Cheap build parts – I was promised “Real OEM” but the store installed cheaper “OEM-style” parts. My 1st screen replacement defective. 2nd incompatible. 3. Price trap – When their cheap build fails, I was asked to pay REAL OEM which costs ~50% more of original pay. 4. Customer service black hole – (3+) calls to get to real customer assistant, (2+) days waiting for a case manager assigned, (9+) emails with no settled solution. 5. Asurion insurance trap – It’ll take 3+ calls to cancel—especially if store assistant input the wrong phone number for my account. 6. Broken devices returned to me – Their “fix” was giving me back a still-broken laptop.

Didn't have ddr5 to troubleshoot. They wanted me to buy the ddr5 to troubleshoot.

Google told me to bring my Pixel here as they are an authorized service location. They also said there would be no fee to investigate the issue. That was a lie. They charge $30. However, they were the only store nearby that had the part in stock that I needed for my phone and that could provide same day service. Since this is a work phone, I didn't have the luxury of waiting several days for any other store to order the part and fix it. The quoted me a price for the repair but failed to mention that taxes were not included in that quote and that they would charge more if I paid with a credit card so it ended up being nearly $40 more than quoted! They also said they would call (my wife's phone) when the phone was ready, in about an hour. I waited until it was nearly closing time and called to inquire the status. No one answered so I got in my car and drove to the store only to find out that the phone had been ready for the past two hours. Rather than call, they texted. When I mentioned that this wasn't very professional as text messages can go unnoticed if the phone is not in your hand but a call would be heard from anywhere, the employee just shrugged it off. No apology. Again, not very professional. In the end, the phone works but I imagine just about any phone repair shop could do that. Next time around, I'll be choosing one that doesn't mislead you about their pricing and that provides better customer service.