My card keeps getting charged and customer service is not responding to any of my emails. I really trusted Neil Patel, and now I feel this site is taking my money with no resolve to this issue. Please respond to email request #217657 that was closed by April Rollon with no answers why?
Response from UbersuggestFeb 22, 2022
Hi Candace,
Thank you for bringing this issue to our attention. We’re very sorry about this frustrating experience.
In order to resolve this as soon as possible, you can reach us via chat during business hours Monday through Friday, when accessing the tool. The “Support” icon is located on the bottom left side of the tool.
Our team will be sure to work with you and improve your experience :)
If after that you find any more problems, please feel free to reach out directly to our Customer Success director at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
ZO
Zoll-
Totally disappointed after 6 months and no help by the team
I used this tool for 30 EUR per month for about half a year and I am totally disappointed.
A lot of technical errors occurred during that time, dashboard was not working properly, the rank tracking overview (average position chart) crashed with the new year, current search result (pie chart) is overlapping the text. I reached out to the support team asked for a compensation and they only answered I should restart my browser and that’s it. I paid in total 180 EUR over 6 months and when you cancel the contract in the last step you get the opportunity for a lifetime membership for only 99 EUR.. Come one guys this it not the fine art to make business.
The potential of this tool is high bit the development team is not that strong.
Response from UbersuggestJan 4, 2022
Hi,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We are continually improving our tool, and all issues reported are treated and fixed as fast as possible. We are aware of the problems mentioned, and our team is working on them.
We will make sure to keep improving our user's experience.
Hopefully, you will give us another chance in the future, and the experience will be different.
If you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
KB
Kevin B.
Potential SEO tool wasted
Although i think the tool has great potential. It's missing alott of important data.
The keywords found for my site are far from complete, and so is the list of backlinks.
It does not really seem to update or change eventhough we added alott of backlinks.
The major issue i have is with Analytics.
We cannot connect it anymore and because Ubersuggest did not fix this it screwed up all of our statistics. All websites we monitor since we bought it in januari are now messed up. Data is not correct anymore and we cannot show this to our clients anymore.
The issue is then ofcourse we had to change tools. loose all previous data and start all over again.
This is simply one of the biggest fails we experienced and unfortunatly the support did not help at all. Saying the problem is on my side when it's obviously is not.
I have a bad aftertaste. I wasted 500 euros on a tool that does not work as expected. It does not even come close to what it advertises.
It makes me hate Neil Patel and his so called SEO advice.
Response from UbersuggestNov 30, 2021
Hi Kevin,
Thank you for your review. We are sorry to hear you had a frustrating experience, and we appreciate you bringing this issue forward.
Ubersuggest finds the main keywords that are indexed. Although we might not see all of it at first, you can always manually add them if needed. You can also import a CSV file with the keywords.
For backlinks, we use one of the industry's references. However, we might not show right away backlinks recently acquired, rest assured that the most relevant, the ones that matter, will be demonstrated by Ubersuggest. Nevertheless, our backlinks database keeps growing with time. We encourage you to look at this independent study regarding backlinks: https://blogs.perficient.com/2021/01/26/study-who-has-the-largest-index-of-links/, the API we use is the winner on that study.
We're sorry about the Analytics experience. We've launched this feature recently, and as soon as our users started reporting problems to connect with it, our engineers began their investigation. It's tricky to troubleshoot because there are thousands of different situations within each Analytics account. A fix is on the way.
Once again, please accept our apologies, and we appreciate you taking the time to leave your feedback. We would love to have you back to check out the fix we are implementing for Analytics, and if you have further inquiries on Ubersuggest, please reach directly to [email protected].
Thank you,
Ubersuggest Support Team
[email protected]
YD
Yair D.
Terrible product
Terrible product, in rare cases it offers correct data. This engine gives the same keyword two different scores. Turns out they acknowledge the issue, but never bothered to update their customers. I'm not sure why they are getting such high scores. Their customer service is trash as well.
Response from UbersuggestJul 30, 2021
Hi Yair,
Thank you for your review. We're sorry to hear you had a frustrating experience. We really appreciate you bringing this issue forward.
We believe you're referring to the metric "SD" (SEO Difficulty), which recently had its algorithm improved. You can find more about it here: https://knowledgebase.neilpatel.com/new-and-improved-search-difficulty-algorithm/.
Due to how the app is built and, as a matter of precaution for such complex update, this change is being rolled out step by step. What you've experienced is a reflection of that. The update is 99% complete at the moment, which means you will (virtually) not see those different scores anymore.
Please, feel free to reach out directly to our Customer Success director if you are still experiencing issues with that specific metric at [email protected].
And if you need anything, you can always reach us at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
SM
Shaun M.
UbberStoleMyMoney
Signed up for the free trial. Was charged for months and basically got an F-u. I thought Neil seemed like a ok guy. Shame he uses backhanded techniques to get money.
Response from UbersuggestApr 16, 2021
Hi Shaun,
Thank you for letting us know about this. Your feedback helps us get better. We apologize that we didn't handle your issue the best way possible.
Would you, please, get in contact with [email protected]? He will be able to work that out for you.
That being said, it's important to understand that Ubersuggest works, for example, like Netflix or any other company that has a subscription model. After a trial ends, the subscription starts. We also make sure to send emails to our users whenever a transaction is made.
We would love to hear from you.
Kind regards,
Ubersuggest Support Team
[email protected]
