UbersuggestUbersuggest is the All-In-One Tool That Makes SEO Easy
Ubersuggest (ubersuggest.com) has 563 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 61 reviews with 1 star · Clear filters
James C.
Sneaky charges avoid
Response from UbersuggestMar 31, 2023
Hi James, We see you left a 1 star rating, we would love to hear more about the issue you've experienced regarding the charges on your account. Please reach out to us at [email protected]. We'll be looking forward to hearing from you. Thanks again, Ubersuggest Support Team [email protected]
Charity P.
Shocking customer service, very disappointed.
Response from UbersuggestJan 12, 2023
Hi Charity, We apologize that our service did not satisfy your expectations. While we understand that the refund situation you had caused you an inconvenience, our company policy states that only the Annual and Lifetime Plans have a 30-day money-back guarantee. Customer satisfaction is very important to us but we have a strict no-refund policy for monthly plans. Our policies are in place to ensure the highest quality standards and values our company believes in. We hope you understand why we can't issue you a refund at this time. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected]. Thanks again, Ubersuggest Support Team [email protected]
Soubhik C.
They charge $1000 in one market and $400 in another. Prices are unclear and they don’t mention that till you pay for it.
Response from UbersuggestJan 12, 2023
Hi Soubhik, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. Our customer success representative has already provided you with the information regarding our pricing range. Ubersuggest offer different pricing for specific regions. It is not like we are wrongly charging. The same with Netflix, prices are different in every region but not wrong. Even though we do offer - and we reinforce that we are one of the only tools out there that do it - a price that considers each country's economic situation and purchase power. So technically, we didn't charge you wrongly. We set what the system identified at the moment of the purchase. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected]. Thanks again, Ubersuggest Support Team
Igor C.
I purchased this tool with lifeteam option and I paid full price. I chose the 3 project option, since I wanted to analyze my 3 websites, wich are under the same domain, and have different language tag. After I tried to used it, it came out each user is locked on only one website domain, so I cannot scan and analyze my project in each 3 languages separately. In the support they are not able, or maybe say, willing to help. They find always excuses, that is really sad. At least they promised me to fix the issue, after one year, I still can't analyze my projects. the only feedbck they give, is I should purchase more accounts. But why pay for more accounts, when they even do not give you the features you already paid? This is a really scammy attitude, and it should not. I wrote over 10 times to Neil personally, not even any reply. Im really sad about this service. I told them: Listen, I paid for 3 project full price. Ok I understand it does not work becouse it is a bug. But why not making me 3 accounts where I can only have 1 project. What is the difference in having one account with 3 projects or giving me 3 accounts with only one? the service would be absolutely the same, and they would have one really happy customers. I tried to ask and find many times solutions with support, but they still do not move even a little bit to help you. so from the support side, it's really worser than 1 star. I do not trade my customers, who have paid for a service, that way. For me the customer is the king, and it should be always served as best as possible. This attitude is not lived by the Ubersuggest Team and Neil Patel. Really sad about it.
Response from UbersuggestDec 20, 2022
Hi Igor, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We understand you requested the feature of being able to track sub-domains for a while now and unfortunately, we can't provide a specific date of when this will be accomplished. Things aren't that simple when it comes to complex tools such as Ubersuggest. There is a roadmap, a plan, priorities, bugs to solve, and so many things that play a part in what comes first and what will wait. That's why there isn't a timeframe for when this feature will be implemented. Please accept our apologies, and we appreciate you taking the time to leave your feedback. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected]. Thanks again, Ubersuggest Support Team [email protected]
Eduardo R.
Unethical, freeloaders - give back my money! Trustworthy companies give VALUE to their customers and don't suck on their money on a scammy trial scheme that relies on people forgetting the cancelling dates of the trial. Your customers are busy are you are taking advantage of that! For whoever will do a trial - here's my advice: don't! They will just give you standard answers and not helping you when you need it. "Customer Success" will do nothing. They will cancel your plan and say "I am sorry you didn't like it" - Standard answer. Read their comments to all bad reviews - they are all copy-paste with changing one paragraph! Would you trust these guys? I don't, never anymore!
Response from UbersuggestSep 27, 2022
Hi Eduardo, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We offer our users the opportunity to test the tool with a 7-day free trial, that is available on our Monthly plans. When a trial starts, the user receives an email describing when it started and exactly when the free trial will end, we even include the exact hour and minute. That said, the billing period that is paid for remains available for access until the end of its cycle, to ensure that our users receive what they pay for. As far as the refund is concerned, we invite you to check our refund policy - available on the pricing page. We appreciate you taking the time to leave your feedback. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected]. Thanks again, Ubersuggest Support Team [email protected]
Customer
They are making false advertising claims to get you to buy the lifetime plan. They state it comes with all features and all new features. It doesn't. As one example, the latest new feature of multi-users is only available for pay monthly customers, NOT lifetime customers. When pushed on this the support show little understanding or sympathy to the issue. They claim it will eventually be rolled out to lifetime plans but refuse to give a timeframe, instead prefering to take a 'you should just feel lucky you have a lifetime plan' approach. I've used Ubersuggest for over 2 years and, while the tool is OK for what it does (if you ignore search difficulty ratings), the fact they are so unethical and sticking a finger up to all those who invested heavily in a high upfront lifetime payment without any real empathy is a big red warning flag to anyone thinking of using them.
Response from UbersuggestAug 26, 2022
Hi, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We are including new features and adjusting the system for different types of subscriptions, including Lifetime. Rest assured we are taking concrete steps to improve that experience for all of our users, and we have reached back about your specific case via email. Please accept our apologies, and we appreciate you taking the time to leave your feedback. If you require any further assistance or if you have further inquiries on Ubersuggest, please reach out to [email protected]. Thanks again, Ubersuggest Support Team
dr. Szalai C.
I will never ever ever ever use this page!!! It is very slow, it takes 5-10 minutes to login, after then frezzing down. The biggest problem is when I tried to send a message to the support, I got back an "500 internal error" message. Now I don't know how can I get back my money, because I haven't got the service I paid for and moreover it is impossible to communicate with the company. (Update: at least I will get back 1 month of the amount.)
Response from UbersuggestJul 29, 2022
Hi dr. Szalai, Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected. We are continually improving our tool, and all issues reported are treated and fixed as fast as possible. We checked your specific case and the refund has been emitted. Hopefully, you will give us another chance in the future, and the experience will be different. And if you need anything, you can always reach us at [email protected]. Thanks again, Ubersuggest Support Team [email protected]
Jaime
This tool is a real piece of junk. It loads slowly, it takes forever to be ready, I've been trying for more than 10 minutes to change the location to find the volume of a keyword and it has not been possible. I bought the lifetime membership and feel I would have been better off burning the money. I am going to totally disable it from my toolbar and stick with Keywords Everywhere. It is so disastrous this tool borders on a scam and I would not admit it to my toolbox even if it was given to me for free. Stay away from this nefarious platform.
Response from UbersuggestJun 30, 2022
Hi Jaime, Thank you for bringing this issue to our attention. We’re very sorry about this frustrating experience. In order to resolve this as soon as possible, you can reach us via chat during business hours Monday through Friday, when accessing the tool. The “Support” icon is located on the bottom left side of the tool. Our team will be sure to work with you and improve your experience :) If after that you find any more problems, please feel free to reach out directly to our support at [email protected]. Thanks again, Ubersuggest Support Team [email protected]