Useless Tool! I analyzed my website 3 months ago, this tool was showing 600 visitors on my site. After 3 months my website got 3500 visitors /month but when I checked my website again in ubbersuggest it was showing the same data ( 600 visitors ). Thier system does not show you the latest data.
Response from UbersuggestJul 24, 2024
Hi Musa,
Thank you for sharing your experience with us and our audience. Your feedback is extremely valuable to us.
We would be delighted to assist you further by examining your website case specifically and providing insights into the factors that may have impacted our data. Please reach out to us at [email protected] and share your domain information. We will be happy to provide you with additional assistance.
We value your business and are committed to helping you!
DB
Dennis B.
Cancelled My Subscription Four Times and They Still Keep Charging
The product itself is pretty subpar compared to other popular SEO tools, but that's not an issue as it's priced a lot lower as well. I only bought it for keyword research and basic backlink stuff and it does those okay.
Where I'm absolutely appaled is with the cancellation process. I don't know how many times I've had to cancel my subscription now and they keep charging my card regardless. I don't use it anymore so it's a huge pain to keep getting charged despite cancelling it like four times now. I could've easily bought a lifetime plan with the extra money they charged me for those months. It's shady and inappropriate.
Response from UbersuggestMay 17, 2024
Hi Dennis,
Thank you for bringing this matter to our attention. We deeply apologize for the inconvenience you’ve experienced with your subscription cancellation.
Please be assured that we take such issues very seriously. Our standard procedure is to cancel subscriptions immediately upon request, with an average response time of 25 minutes.
We also offer live chat on weekdays from 6am to 2pm PST.
We are always available for support, and we encourage you to reach out to [email protected] whenever you need assistance.
Regarding your specific case, we have not found any previous communication from you. To help us resolve this as swiftly as possible, could you please provide the information we requested?
This will allow us to investigate the issue thoroughly and ensure it is fixed immediately.
Furthermore, we have not received similar complaints, so any additional details you can provide would be invaluable. Your feedback is essential in helping us improve our processes and prevent such issues from occurring in the future.
Once again, we sincerely apologize for the frustration this has caused. We are committed to resolving this issue to your satisfaction.
The Ubersuggest Team
[email protected]
LC
larry C.
No ongoing SEO sevice is furnished but…
No ongoing SEO sevice is furnished but they Telemarket and email trying to sell their ADD ONS
Good luck logging back in after spending two hours entering useless data
DC
Disgruntled C.
The AI Writer leaves little to be desired
I have been using the AI Writer for the past two months, and the service gets worse and worse with each passing day. It doesn’t work properly, and it is impossible to generate content. I have contacted customer support numerous times over the issues. And their response is always, “our engineers are working on it.” Well they’re obviously not doing a good job because after one problem is fixed another one pops up. It’s just never ending! Ubersuggest has become more of a hinderance than a help. Either they need a new team of engineers or get rid of the AI Writer all together. It’s just not worth the money imo.
UPDATE 4/4/2024: after my initial review, I received a message on March 28, 2024 from customer support about my review. The individual in question (R.C) sent me an email asking me to remove my review in exchange for 25,000 for 3 months (75,000 words). I promptly responded, and kindly explained that I don’t take well to bribes, and that instead of bribing paying customers and doing company coverups, they should instead spend their time fixing the AI writer.
Apparently my case (request #501771) was escalated by R.C. I have yet to hear a response, and the AI Writer still doesn’t work.
I was forced to contact them again on April 1, 2024 (request #502624) to address the problems with the AI writer. I explained everything that previously happened and I was promptly refunded (though funds have yet to reach my account) and my word count was reset for the 100th time. Resetting the word count is useless because the AI writer doesn’t properly generate content, and you have to keep regenerating several times to get a complete article. So you’re just wasting the word count on nothing. What a waste of time, energy, and money!
I requested to speak with management, and I was assured I would be contacted within the next 24hours. 3 days later and still no response.
I am an Ubersuggest customer for over 2 years, and I think their way of treating loyal customers is appalling. Instead of improving services, they instead choose to bribe me.
To the management /customer support team, I would appreciate it if you take my feedback seriously and do what needs to be done to make Ubersuggest better.
Response from UbersuggestApr 4, 2024
Hi Titilayo,
We sincerely apologize for the inconvenience and frustration caused by the AI Writer.
Right from your first message, we've escalated your feedback to our management, and the issues you’ve highlighted are being addressed with the highest priority.
When your article was not generated completely, we added your credits back. That is an action we do for every customer. Although we can't prevent some issues from happening, this is a way of making things right.
We have given you refunds for both AI Writer charges since the first complaint by email.
We acknowledge the communication gap over the past days. This was not due to neglect but because we were seeking a viable solution. We understand this has been a significant inconvenience, and for that, we are truly sorry.
Please find attached a message from Jae, our Product Manager (also sent to you by email), outlining our immediate actions and commitments to resolve the AI Writer's issues. We’re focused on making things right and improving your experience with Ubersuggest.
"Thank you for all the feedback you provided, and I want you to know that we are actively working to fix the issues you have been experiencing to improve our product. I'd prefer to be in a position to tell you that we will have all your issues fixed by tomorrow, unfortunately that is not the case. Working with new technologies such as large language models is complex and our team is doing their best to keep up with the ever-changing AI landscape.
As the product manager of AI Writer, I take full responsibility of all the frustration you have experienced while using our product. In return, we provided a full refund for your Blogger subscription up to this point that should post on your account in the next couple of days. I will personally notify you via email when the article writer has been improved so you can start creating articles without major issues. I cannot promise you that we will ever be able to provide you a perfect article, but I hope our future improvements will be up to your standards. If you are unsatisfied with the AI Writer, I recommend you cancel the Blogger subscription until we can get the issues fixed. You will still have access to 10k words per month for being a lifetime Ubersuggest member.
Thank you again for being a valued member of Ubersuggest and all the feedback you have provided so far. If you have further questions regarding AI Writer, please feel free to message me directly or continue messaging our customer service team for further support. Please allow a few business days for your refund to post."
Please let us know if you require further assistance.
The Ubersuggest Team
[email protected]
RG
Ramees G.
The worst tool for keyword research
The worst tool for keyword research, it shows wrong search results and ranking of the pages for a keyword. I bought their subscription but it didn't worked for me as an SEO expert I would give it a 0 rating and worst experience.
Response from UbersuggestNov 24, 2023
Dear Ramees,
Thank you for taking the time to share your experience with Ubersuggest. We sincerely apologize that our tool did not meet your expectations as an SEO expert. Your feedback is invaluable to us, as it helps us identify areas for improvement.
We understand your frustration regarding the inaccuracies in keyword research and ranking results. It's important to note that no SEO tools are 100% accurate, as they operate based on estimations and constantly evolving search engine algorithms. This is certainly not the standard of service we aim to provide, but it is a limitation faced across the industry.
Our team is continually working to enhance the accuracy and functionality of Ubersuggest, and your input is a vital part of this process. We would appreciate the opportunity to discuss your specific concerns in more detail and explore how we can make things right for you. Please reach out to us at [email protected] with any additional feedback or questions you may have. Your satisfaction is our top priority, and we are committed to turning your experience around.
Looking forward to hearing from you and finding a solution that works best for you.
Warm regards,
The Ubersuggest Team
[email protected]
TI
Tim
Sadly a very disappointing experience…
Sadly a very disappointing experience from someone who comes across as being professional but has no team experienced enough to back up the promises.
I also bought an offer that was not then honoured which again is incredibly disappointing. Definitely not a platform I will be looking to use for personal use or with clients.
Response from UbersuggestSep 25, 2023
Dear Tim,
I'm truly sorry to hear about your disappointing experience with us. We pride ourselves on professionalism and integrity, so it's deeply concerning to hear that we have not lived up to your expectations.
I tried to look into your support interactions based on the email provided, but unfortunately, couldn't find any records. However, I'm dedicated to addressing and resolving the issues you've faced, especially regarding the offer you mentioned. Please reach out directly to us at [email protected], and we will ensure your concerns are prioritized and addressed appropriately.
Your feedback is invaluable in helping us improve our platform and services. I genuinely hope we can find a way to make things right for you. Thank you for bringing this to our attention, and I truly apologize for the inconvenience caused.
Warm regards,
The Ubersuggest Team
DB
Desmo B.
Although I have a Business…
Although I have a Business Subscription, and AI Writer 1.0 since 2021, I have never been able to complete an AI Writer 2.0 Article, yet currently without direct or indirect completion of AI Writer 2.0 my current word count is "4622 used / 10000 words" This score count is typical throughout my experience of AI Writer 2.0. My honest opinion is AI Writer 2.0 is definitely NOT FIT FOR PURPOSE. All I am receiving from the extremely Poor Customer Service is 'our team is working on the issue'.
Response from UbersuggestSep 18, 2023
Dear Desmos,
I genuinely appreciate your feedback and understand the frustration you're feeling with the AI Writer 2.0 experience. I want to assure you that our team takes these concerns very seriously. I'm truly sorry for the inconvenience caused.
Your detailed feedback not only highlights areas where we need to improve, but it also guides us on prioritizing our tasks. We are actively working on rectifying the issue, and it's among our top priorities.
Once the issue is resolved, we will notify all affected users immediately. We're committed to enhancing your experience and hope to regain your trust.
Thank you for your patience and understanding.
Warm regards,
The Ubersuggest Team
LU
Luna
C'est vraiment un SCAM
C'est vraiment un SCAM ! Il t'offre un essaie de 7 jour et il te facture dès que tu souscrit à l'abo pour l'essayer... Ne faites absolument pas confiance...
Response from UbersuggestSep 5, 2023
Hi Luna,
Thank you for posting a review, and we're sorry to hear that your experience was not of the quality you expected.
We wanted to help resolve this issue as soon as possible so kindly reach us via chat during business hours Monday through Friday, when accessing the tool. The “Support” icon is located on the bottom left side of the tool.
Our team will be sure to work with you and improve your experience :)
If after that you still have any issues, please feel free to reach out directly to our Customer Success Manager at [email protected].
Thanks again,
Ubersuggest Support Team
[email protected]
