Ae W.
Wonderful customer service
They sent my script directly to my pharmacy at no cost and gave me a couple months before they charged me I should have thought to cancel before I was charged but I was crazy busy. The process of cancelling was very easy online. I then had a question about if my script was still good after I cancelled my subscription and May Ann quickly answered my question and reassured me that it would be good for the year even after cancelling my membership. 1 less star for the cost of the membership being about $5 higher than listed when I signed up.
Response from Twentyeight HealthJul 27, 2026
Hi there, Thank you so much for taking the time to share your experience and thank you for your feedback — we understand that this change may feel like a big shift. With Complete Care, we’ve expanded access to services under one membership. For many members, this can be $0 when we’re in-network with their insurance (no more than a copay, often $0). We're also really glad to hear that our May Ann from our Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’ve been grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)