The Wellness CompanyReviews of twc.health

I had a question about one of their products and received a quick response. Their response was informative and thorough. Question answered.

Led by expert and experienced physicians and health professionals, this company offers a variety of emergency preparedness packages for every member of the family including pets! and daily supplemental supports backed by research that is available for the consumer. So far my experience has been positive with supplements, emergency kit, professional support and customer service. There are other services offered that I have not tried yet but look interesting and well worth trying.

I have been a Wellness Elite Member with The Wellness Center for approximately five months, paying $99.99 per month, and my experience has been consistently disappointing and frustrating. The Wellness Elite Membership is advertised as an “all-access pass to better health,” including: Two free supplements per month 15% off all products Free generic prescriptions Unlimited virtual care visits Unfortunately, my actual experience has not matched these promises. Issues with “Free” Supplements and Discounts Despite being told I would receive two free supplements every month, I have only successfully used the free supplement code once. The promo codes provided frequently do not work at checkout. Even worse, supplements continued to be shipped monthly, but I was charged full price for them — and I did not receive the 15% member discount either. Auto-Ship Cancellation Problems I am enrolled in an auto-ship for a product costing $499.99, which I have used exactly as directed for three months with no results. There is no option on the website to cancel auto-ship, and attempts to contact customer support have gone nowhere. Phone calls lead nowhere The chatbot claims issues will be “escalated,” but nothing ever happens Telehealth Follow-Up Never Happened I did have one virtual care appointment, which went well initially. However, the promised follow-up never occurred. I was told I would receive: Prescriptions for medications Orders for lab tests Neither was ever provided. FSA/HSA Portal Concerns The website claims to integrate with an FSA/HSA service, but the link does not function properly. The associated site, wellnesspay.com, requires access to bank accounts, email, and Amazon accounts, yet it does not deliver on its stated purpose. This raised serious concerns for me about how my personal information may be used. Final Thoughts I have spent thousands of dollars with this company between membership fees and product orders, yet many of the core membership benefits were either inaccessible or not honored. The lack of transparency, ineffective customer support, billing issues, and broken systems make this a service I cannot recommend. I am sharing this review to warn others so they can make a more informed decision before committing their money.

The many products I have tried have been great

Great health related products, and services! Great doctors, supplements, prescriptions, and customer service representatives!

They do everything they say they will do. They provide products that actually help with health and are not controlled by the pharmaceutical companies.

TWC wants to adhere to a policy of professionalism that is required to be a company that provides medicines and medical advice. Just providing anything that someone wants is just like ordering from India or anywhere else in East Asia. I understand that they don't want to just dispense medicines, like a candy machine. They take their time and do it right, even though it lengthens the time required to get the product.

I appreciate having the kit, BUT...if you want a refill to keep your kit available in full, upon reordering the medication needed you are charge another DR fee, making the refill pretty expensive in my opinion. Example...Azithrommycin 250 mg...1 treatment which is 6 pills would cost...$75.00. Pills, shipping and Dr review? I paid that on the onset. It's all about the $$ right or left.