TVGWatch and wager on US and international racing
TVG (tvg.com) has 522 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing522 approved reviews, newest moderated first
Fanduel S.
Fanduel ruined this channel.
Response from TVGNov 8, 2022
Thanks for reaching out, We're sorry you feel that way. Your comments and questions regarding the broadcast have been forwarded to the show. If in the future you would like to contact the broadcast directly, you may do so by sending your comments to [email protected]; not all comments and questions can be addressed directly. -TVG
Ralph K.
So I give 1 star because they pay quickly. TVG has terrible customer service, I quit them 5 years ago, and stupidly came back, and will close account after Breeders Cup. 10 weeks ago I made some future bets for the BC classic, after they showed me the probable payoff for the bets. A week later they showed the bets but no odds. I've sent a couple emails to C S but still no odds. It's a joke if my horse is scratched I lose the bet yet the odds are not locked in. Probably the worst bet I've ever made. I've bet future bets for forty years usually in Las Vegas and a many with online sports books. Always had odds locked in but not with tvg. They also charge 5% on credit card deposits. Twinspirers and NYRA do not. I highly recommend those 2 over tvg
Response from TVGNov 9, 2022
Hi Ralph, I'm sorry to hear that you had a bad experience, it does look like you were given some incorrect information. You can find the odds for both future pools at the link below. These odds are locked in and determine payouts on winning future wagers. https://breederscup.com/futurewager?tab=betting-101 Regarding deposit fees, we do not charge a percentage on any deposits, deposit options that require a fee have the fee amount based on the type of deposit being made. We have multiple fee free deposit options available, which you can find at the link below, as well as regular promotions that waive credit and debit fees. https://support.tvg.com/s/articles/Deposit-Options Thank you, TVG
Gerald S.
The tv presentation has gone down hill to a near zero rating. Yes, they went from being TVG to now Fanduel TV. Watching horse racing on the tv is so annoying now. They have a Fanduel banner at the bottom of the screen that takes up 20% of the screen. It blocks the running order, previous races payoffs, minutes to post for next races. Big problem is that the reduced screen of a race is blurry. They royally screwed up the horse race presentation. Note to Fanduel TV; horse racing fans and gamblers tune in to this channel to watch and wager on horse racing. We do NOT want to see betting information for football games that we don't care about. Atleast remove the banner when a horse race is in progress. Hello, watch a few hours of your own product and you will quickly realize the many errors of your current production. Good Luck!
Response from TVGOct 26, 2022
Hi Gerald, Here is some information regarding the change to FanDuel TV. What’s changing? • Wagering via the TVG app and TVG.com does not change in anyway, customers do not need to do anything with their TVG wagering account • TVG Network will becoming FDTV, TVG2 will become FanDuel Racing, Watch TVG will becoming FanDuel+ • You will find everything in the same place as before, the location of the Network on your TV is not changing • While the network plans to add some sports programming in the early morning, horse racing coverage from noon ET till midnight will remain unchanged • The same talent will be presenting racing on the network; Todd, Christina, Simon, Britney, Mike, Gabby, Scott etc. will continue to lead the coverage on the Network FanDuel is one of the most recognizable brands in sports, the rebrand from TVG to FDTV will bring greater brand recognition and new customers to horse racing. We have an ongoing commitment to grow the audience for horse racing and the sport is integral to our business in the US and globally. FanDuel will continue its sponsorship of marquee racing events under the FanDuel brand (e.g., Breeders Cup) as well as its support for Thoroughbred Aftercare and for the Permanently Disabled Jockeys Fund. If you have any additional questions, please let me know. Sincerely, TVG
Darius
You are doing just fine
Response from TVGOct 25, 2022
Darius, Thanks for the review, if there is any assistance you need, we suggest you reach out to our customer service team so they can help you out. You can contact our customer service team by going to the support URL below or emailing us at [email protected] https://support.tvg.com Thanks again - TVG
Nancy O.
This was my first time using this app. Very easy and quick to see the results. They stood by their word and refunded my loss on my first bet within minutes. And, upon submitting my request to have the unused portion of my deposit returned, I received a check within a week. I would use this app again.
juan
To withdraw the money there is always a problem or you have to wait daysss when the other apps you have your money NEXT DAY !!!
Response from TVGOct 17, 2022
Juan, We're sorry to hear you have issues withdrawing your winnings. TVG has many ways to receive your winnings including some that are as quick as next day. We recommend looking at our support article at the URL below. There you can find the solution that works best for you. https://support.tvg.com/s/articles/Withdrawal-Options We sent a separate message privately asking for some details to better understand your review. Thank you, TVG
J M.
TVG clearly has the most options available. Unfortunately their site is slow, their video links are many times incorrect, their video takes a long time to load and then continuosly buffers. Their phone support is non existant. You should know if you send them an email they wont read it the first time. They simply send out a form reply asking you what your problem is right after you spent 15 minutes typing it in the original email. I picked todays date because quite frankly I have had multiple bad experiences with their support and their site and dont remember all the dates. The worst problem is I am constantly missing bets because their video replay window keeps opening up when you are scrolling the racecard or trying to select horses. It seems to me that the idea of a gambling site is to get people to bet. Not prevent them from betting....Duh!
Response from TVGOct 15, 2022
Hi JM, I'm sorry to hear you are having technical trouble. It sounds like your device is having a hard time loading the site. I'd be happy to assist, but I'll need a bit more information from you. I've sent a separate message privately asking some details, please reply with your full name and what device you are using and we'll walk you through it. Thank you, TVG
Kellye Van Dyne E.
TVG was a great source for betting racehorses UNTIL THEY MERGED WITH FANDUEL. Now when you watch the races you do not have the numbers displayed of the horses running order because FanDuel has a banner with all other sports it has nothing to do with horse racing. In our state FanDuel is useless. And we have placed bets that do not show up but they take the money out. Leaving fanduel/tvg will do our bedding on TwinSpires from now on
Response from TVGSep 20, 2022
Hi Kellye, We've sent you a separate message asking for more information. Please reply to that message and we may be able to address this for you. If you are seeing money come out of your account when placing bets and not seeing those bets, we would urge you to reach out to our customer service team who are standing by to resolve any issues you might have. Thank you, TVG
