TuxedoactionReviews of tuxedoaction.com

I paid about $300 for my son's prom suit in the wrong size was sent. Since it literally was two days outside of their policy window, I cannot get a refund and if I exchange it, I won't have the correct size time. I tried to contact someone in customer service and was told I won't get a refund due to the policy. Just horrible for people who don't have extra money to throw around. I recommend no one gets products or services

Do not buy a suit from here. They sent a small size and the cuff links were missing. They denied my return even though the tags was still in it and it was in great condition because my son did not wear it.

This company is a scam I ordered 3-4 weeks in advance and paid for expedited shipping to make sure I had nothing to worry about only to get a tracking number that had absolutely no updates 10 days after ordering and it’s been 5 days since I received it and their is still no update. You will be left scrambling for the last minute if you order from this company. I am currently disputing with my bank to get my money back since they are refusing. BELIEVE THE BAD REVIEWS DO NOT ORDER FROM THIS COMPANY.

The price was fair and the service so far as been great. I was able to cancel my original order within the 24hr window and do a reorder that included pants. The suit was shipped out quickly and arrived quickly. I'm in the process of doing an exchange and they are communicating well.

This company has nice suits and it’s a legitimate company but their customer service is very poor and I paid for expedited shipping and did not get my order in time but according to them, it came within the timeframe that they allotted, but it was the very last day of the time frame And I was anticipating the first day but that’s my fault. But I want to let people know that they do not pay for return shipping. I had to pay $20 for a return shipping on the suit that arrived too late they have really made this prom season stressful for me the first few days after placing the order I sent several emails trying to reach out to them so that I can know exactly when the truck will be here so I would know if I need to cancel the order they didn’t respond until after the order shipped , and once the item shipped you can’t cancel it. I spoke with several people and I got a couple different answers and even after returning the item I believe it said you will get your refund in 3 to 5 business days and now they’re telling me it’s going to be 10 to 15 business days because of some delay , these people are very tricking. They tell you one thing and then apologize saying that it’s a system error or what not that business. Definitely just go to Amazon or local tuxedo shop. If you need something on a specific time because they will not guarantee that it will arrive on time and the return process is terrible. I tell you terrible.

On August 10, 2025, I placed an order for a tuxedo for my son's prom with TuxedoAction, totaling $217. Although I received an order confirmation, there was no further communication regarding the status of my purchase. As the prom date approached, I reached out to the company via email on April 19, 2025, only to learn for the first time that the tuxedo hadn't been shipped and wouldn't arrive in time for the event on April 26, 2025. I was never informed about any delays or backorders, leaving me in the dark about the status of my order. Promptly, I requested a refund to allow me to seek an alternative solution. However, to my frustration, as of April 23, 2025, there was no confirmation of my order cancellation or refund initiation. After contacting customer support, I discovered my order hadn't been canceled, nor had a refund been processed. With only three days left until prom, I was left scrambling to find another tuxedo, all while my payment remained with the company. This experience has been profoundly disappointing and unprofessional. Due to their lack of communication and inefficiency in handling orders, I would advise caution and recommend considering other options when shopping for important occasions.

The suit I ordered is very nice and elegant, even though I ordered the wrong size. But they have communicated well on how to exchange suits.

The tuxedos I ordered are good quality, very nice looking. My issue is with the returns process. I need to return the suits for a different size, and I've emailed and called. They were quick to provide an RMA#, but have not provided any address to send the returns. I'm frustrated and if this isn't resolved soon, I can't recommend them.