Jay
Terrible customer service
Terrible customer service. Representatives give you the run around. They make you jump through hoops to remedy issues that were created by them. Will not give you a full refund, and you will wait months for them to determine how much of your refund they decide to give you. Ended getting my bike repaired at a repair shop, and they won’t cover the cost of that either. Nice bike if it doesn’t come with any issues, however if it does, prepare to be highly frustrated
Response from TuttioSportJan 19, 2026
We’re very sorry to hear about the frustration you experienced. For any unresolved issues or refund questions, please contact our support team at [email protected] with your order and repair details. Our team will review the situation and work with you to provide a resolution.




