TurfmaticReviews of turfmatic.com

Product arrived as expected. Initial review is great. We’ll see if it lasts.

You guys are great But life too short to respond to every survey And life is too stressful now So do not contact me again Thanks

The sweeper turned a three hour job into a 40 minute job. Although it picked up most of the debris, I had to make several passes to pick up debris that fell out of the debris collector. If the debris collector was angled downwards vs upwards I am sure the debris would not fall at all. Overall, I am happy with the purchase. I do recommend this useful machine to help you maintain a clean turf!

Brings the turf back to life.

And how do I determine if the product is faulty? How does turfmatic know what my problem is if they aren’t responding to my communication efforts? Literally, this is the first and ONLY conversation I’m having with turfmatic and it’s in this strange forum. Why won’t anyone return to my emails? They’ve decided I don’t deserve/qualify for a return silently and just ignore my MULTIPLE attempts to make contact? Thank you for responding! I really would like to speak with someone about a return. I understand you guys need an RMA but not only can I not find it but where do I send it?? The places I’ve contact don’t respond. This is the first response I’ve gotten from this company and it didn’t give me any information on how to complete this return. Please provide me with a contact address to someone who will respond?? Since my item arrived, I’ve been trying to reach someone at turfmatic. I tried all the email addresses listed either in my order emails and any address listed (anywhere) on their site. All of them are a dead end. Either they get returned to me or no one responds. There’s a phone number on the website but when I dial it’s just an empty line. No ringing, no one answers, not even a recorded message. Another dead end. There’s a representative listed on the contact page who’s located in a totally different state but after multiple dead ends, I emailed him directly. While he responded, it went no where. He said I need to find my RMA number and contact customer service and then has since ghosted me. I’ve gone to their socials, there’s nothing there to provide a lead to contact info. I’m out of options. Their warranty is another facade if there’s no one to answer emails or calls when you have a problem. So with that, I strongly don’t recommend purchasing expensive items from this company!!

The power broom was easy to assemble (just the handle). easy to use, and very powerful. It’s the only electric one I’ve seen on the market and honestly I don’t see how you can install turf without it. It’s like magic how it turns the artificial turf from flat and fake to what looks like a lush, real lawn. Pretty cool. I’m looking forward to using it several times per year to protect the investment of my turf. Fast shipping and excellent price.

Makes the turf look new again! It’s not a commercial use product so don’t treat it like one. If it’s really hot outside and you set the brush too low you are going to abuse the motor. I had mine on setting 2 and it was working too hard. Set it to level 1 and it worked great. When the brushes start to wear down then you should be able to lower the setting. Don’t treat it like a vacuum cleaner and lower the brush down to the bottom. Take your time and go over the turf a few times at first. You will notice that more debris will start coming up off the bottom when the turf isn’t flattened. It’s a good product out of the box!

Used it and initially worked well, but then the engine stopped working. Tried contacting the company via phone or their website a few times and no luck. Update The company contacted me via trust pilot (after I put this review) with instructions that did not work. I would like to know how to fix it, if it is possible as right now it is not even starting. New Update 21/04/2024 after sending another email on 11/04/2024 as they indicated I got no reply whatsoever. I would not buy this machine.