TURBROReviews of turbro.com

Bought my fireplace through a 3rd party seller and the remote was DOA. Turbro customer service was more than happy to send me a new remote without any issues. Thank you so much.

I have a Turbro electric fireplace which I love…I could not find my remote ANYWHERE, so I was hoping I could get a replacement. I emailed and got an almost immediate reply requesting the model of my fireplace. They sent me the link to purchase a new remote, which was UNBELIEVABLY reasonably priced…I immediately ordered one and it was on the way right away. The amazing part is the Turbro rep who helped me, Terry, actually followed up on the delivery of the remote! These guys are really about customer service and I would recommend the company and their products to any and everyone. I am so happy with my fireplace, and this experience cemented my enjoyment.

Our fireplace wasn't working and after trying numerous troubleshooting items, we were sent a new fireplace right away! The turnaround was quick and customer service always answered promptly all emails. I felt they were genuinely concerned and wanted to make it right.

Great customer service and support. I purchased a TURBRO Suburbs TS23-C Electric Fireplace Infrared Heater with Curved Door. The remote had a problem, I contacted the company and they were terrific in sending me a new one in a timely manner and followed up with email.

We had an issue with our fireplace after a power outage and we are very pleased with Turbro’s customer service. I sent an email and received a call right away. They talked me through the steps to get the fireplace back to working properly. We’re very impressed with this company!

Great customer service and support. I purchased a TURBRO Suburbs TS23-C Electric Fireplace Infrared Heater with Curved Door in Dec 2020. It has helped keep the room warm and looks nice. The unit works fine but the remote stopped working. I reached out to Turbo support via email, they respond promptly and shipped me a new remote at no charge. New remote works. I will keep this brand in mine for future purchases.

I ordered an electric heater. The company responded to all my questions. Sending videos was very helpful. The need for a new remote was promptly handled.

I was a bit nervous about ordering furniture sight-unseen, but for the price this seemed worth the gamble. I'm glad I took the risk. The stand is sturdy and well-designed, and it looks fantastic, especially for compressed board. My box arrived with just the pulleys missing, but I contacted Turbro support via the email address given in the manual, and they got back to immediately and had the parts sent via FedEx within a few days. The bag parts are all labelled with letters which makes assembly super easy; there's no guessing about which size bolt is which, etc. Overall, a great product at a great price.