TURBROReviews of turbro.com

Company stands by it's warranty and great customer service! I had my Turbro heater stopped working after using it for almost a year. I've contacted support and Terry help me on getting a replacement. I love this heater because it heats up the room fast and doesn't make any noise.

Great product, great service. Very impressed with customer service responses (shout out Yuki)! Thank you all and keep up the good work!

I received the EF26 Turbro electric log set for Christmas and I must say I am very pleased with this. I have a non working fireplace and this is a very nice electric log heater that looks awesome in my fireplace. It really helps to knock off the chill in my living room and the flames looks very realistic. The only issue I had was the back of the remote would not stay on where you put the batteries but I contacted the company and they couldn’t have been nicer and sent me a replacement remote. Thank you Turbro I am absolutely enjoying my electric log set!!

Had a minor issue with a remote for my fireplace set I had bought. Turbro had a new remote at my door in under a week. Even had DHL deliver it. The representative I work with, Terry, went above and beyond. I will not hesitate in the future to buy anything from this company. Top notch!

I reached out for assistance with a missing remote and product manual. I was met with an immediate response and action. Received both missing items and also received messages along the way providing status updates. Customer service was great!

I had great experience with this company. Contacted them for support by email and received an answer back promptly and was super easy to take care of my request. Thank you for the great service and fast shipping

I had some issues with a wall fireplace unit I purchased over a year ago, I reached out to let Turbro know of the issue, they were extremely helpful and actually cared that I was not happy. I was able to get a new unit which is working great, this company truly cares about its customers and took care of me in a fast manner, thank you Turbro, I will be a lifelong customer!

My original Turbro fireplace's heating element broke. I contacted the company and the customer service was kind, speedy, and sent me a whole new appliance! Very impressed!