TURBROReviews of turbro.com

I reschedule out to Turbro about my electric logs not working, which they promptly replied and resloved the issue with replacement. Yes I give your company a "thumbs up". Thank you

I had a remote issue and Turbro responded immediately and sent me a replacement! excellent customer service!

Update Oct 10- turbro customer service reached out to me and made things right. I have to say they're service team was extremely helpful. They helped me get an upgraded portable air conditioner at the same price. Good to see a company with proper standards. I bought the greenland 8000 btu in april but didn't start using it until July. It stopped working in September. After a week of emails back and forth with support they finally realized it was a defective product. Since they no longer make a product that I bought 5 months ago they offered an upgraded product with a fee or lesser product that doesn't suite my needs. They had the defective product. They refunded my money but now I have no ac.

I purchased a new unit and it arrived missing a remote. I contacted the company and they quickly responded. Unfortunately the part was out of stock. I was notified when it was back in stock and received my missing remote within a week. Customer service was always very responsive.

Great support. Box for line cover was damaged in shipping. Turbro made it right.

Initial unit I purchased had issues with the temperature sensor that caused it to trigger an error code. I contacted Turbo and their customer service was excellent. The model was on back order, but they contacted immediately after then were in (only took a week or so) and sent out the replacement unit the next day. New one is working perfectly and looks amazing!!

Britany provided a quick support response with the documentation I was looking for. I Would recommend to have product submittals available on the 'support' section of the website to avoid future requests from others.

Turbro ‘s customer service is incredible. Britany took care of all of my issues and problems and resolved them promptly.