TURBROReviews of turbro.com

I purchased the TURBRO - TS25 on Amazon. Great heater, looks terrific and functions great. Unfortunately, after one year the heater and blower failed. I contacted customer service and received a same day response. After a few friendly and short email exchanges, they shipped me a new unit. And even confirmed with me that it was received and was working properly. Literally the best customer service experience I've even had. Highly recommend.

I love my Turbro electric fireplace! With an all metal exterior and powerful heater, this heats up the room and looks great in my 1920s cottage. Customer service has been amazing - first when my out-of-warranty heater developed a flaw, staff spent hours troubleshooting with me and ultimately offered a replacement or refund. When ordering my replacement, they answered all my questions promptly and professionally. I decided to stay with this brand because the products and customer service are top drawer.

Britany was amazing to deal with, she is responsive and gets back to you with your concerns immediately. We purchased a Turbro heater insert and it turned out to be defective but Britany sent us a replacement immediately which worked perfectly Thank you again

Turbro has excellent customer service! My elderly mother had a fireplace remote fail after the warranty period was over. I contacted Britany at Turbro, and she extended my warranty and sent me a new remote quickly. I am shocked that there are companies out there that still care for their customers. Way to go Turbro!

I recently purchased a 26 inch fireplace insert. After installation I believed there was an issue with the temperature control display. After contacting Turbro for assistance I was sent a video on how to correctly operate the temperature control display. We are very satisfied with our purchase and extremely impressed with the immediate and helpful response give us by the staff at Turnro.

Super helpful in resolving a noise issue with our electric fireplace! Great service and communication.

Received great customer service by Wilson and appreciated his assistance on getting refund for a discounted product with unfortunate quality control(heated blanket) this sites got great assistance for y’all in need.

Turbo is #1 in customer service; quick, efficient, easy, friendly, and customer oriented. They went above and beyond to help me out when my heater malfunctioned.