TURBROReviews of turbro.com

Excellent customer service, answered promptly, problem resolved , Lyvia was wonderful.

I purchased an electric TURBRO fireplace in December 2023. Not only was it beautiful to look at, it warmed my home beautifully. This fall, my remote would not work. When I contacted customer service, after a few steps to confirm it was truly inoperable, TURBRO sent me a new remote with no hesitation. They emailed me every step of the way confirming it was shipped and thanking me for my purchase. I recommend their fireplaces not only because they are quality products but also the company offers quality care and service.

I would definitely recommend this company! I had a problem with FedEx losing my package, and the Turbro customer service was above and beyond. They were really concerned about me as a customer. I love my new heater. It is beautiful. The only improvement I could think of, would be on the crackling fire sound effect, which sounds a bit tinny. The flame effect is very nice, as is the design of the heater. I also love that I can control it with an app on my phone. I would definitely recommend this company!

I would highly recommend this company and their products. I had an issue with one of my units and the customer support team was excellent to work with. Brittany handled my issue in an expedient manner and was professional and friendly. With such a great customer service team and good products I would recommend them.

Very Happy with our experience with TURBRO. My son-in-law bought 4 TURBRO Mini Splits for the apartments he rents out. He ended up selling one of the houses before the install and offered us a 12000 BTU unit at a fair price. That was the first I’d heard of TURBRO. I watched a couple UTube Videos about installation and put that unit in without any issues in September. We were so impressed with how that unit worked, both heating and cooling, that we ordered a 9000 BTU unit for our bedroom. The unit arrived in 3 or 4 days. When I started to install it , the indoor unit was not pressurized when I removed the caps. Indicating a leak somewhere in the system. I emailed customer service and heard back the same day. Provided them with a picture of the serial # and they promptly shipped out another indoor unit. Once again it arrived 3 days later and I was able to complete the install with no further issues. Can’t ask to be treated any better than that. I don’t know yet how these units will affect my electric bill. I should be able to heat my home for all but the coldest days this winter. So I should be saving on pellets and electricity for our pellet stove. Not to mention how clean ( no dust like with pellets ) , and how quiet this is compared to our pellet stove. If they are as economical as advertised I will buy another double unit for our other two bedrooms. My advice, buy one, they are a great bang for your buck.

First I choose your minisplit because the 5 years warranty. Which is very important in this kind of products. Second the people working on this company, know what to do, how to answer and then follow up with customers. Exact day and time they said will arrive our product, everything very good.

I ordered the 72 " fireplace and when it arrived The amber bed lights did not work properly. I called customer service and sent a video of the problem at their request. I asked if they could send a new lighting board rather than sending the unit back which they agreed to do. I dealt with Britany and she was wonderful. She kept me informed through the whole process. The fire place is now installed and working perfect. I would definitely order from this company again.

The sales team was exceptional. They worked with me to try to figure out what was wrong with my unit and when I couldn’t get it to work, they sent me a new one. The process was quick and easy.