TURBROReviews of turbro.com

My humidifier was having some issues, so I reached out to support. I was given helpful feedback, and a few months later I had another issue. After reaching out about the next issue, I was given more assistance and ended up receiving a replacement. Britany was very kind and patient with me as I went through the steps of sending pictures/videos, asking questions, and then coming to the conclusion.

My 2 Turbro humidifiers did a great job humidifying my home this winter. They're surprisingly quiet and easy to fill. Cleaning at least weekly is important and not a big deal. I would say that they're almost perfect (except maybe a little funny-looking, although not in a bad way LOL!). Our water has a LOT of mineral content, which causes a dust build-up, and distilled water isn't practical for us. Otherwise, I highly recommend these humidifiers. The customer support is absolutely amazing. Britany has been not only helpful and prompt, but a pleasant person to work with.

I previously had an issue with my initial product being delivered trashed and the unit was missing parts and paperwork. After reaching out to the manufacturer the company came through big time! To be completely honest my first point of contact was not 100% helpful, but after I got in touch with a main person with customer service she was 5 stars all the way. The company listened to my complaint and noted my issues. After sending in pictures to show what I received (not the manufacturer’s fault) the company started the replacement process. It took a little over a week, but I received a brand new (undamaged) unit. I am very pleased with Turbro customer service and the outcome I received. THANK YOU!!

I contacted TURBRO after realizing that my pond deicer was not working. Britany and the team responded immediately and after multiple emails back and forth with info and photos etc. determined that my deicer was faulty and they would issue me a refund. I was impressed by the speed, professionalism and care that Britany and the team afforded me. I did also notice that many of the communications were at times outside of regular work day hours and on the weekends. Thank you to TURBRO for having such an awesome and dedicated worker!

Very easy to request and receive a new remote.

Ordered the Pluto R19 fire pit and it had some issues with being able to assemble/disassemble the product. Contacted customer support via email and was responded to quickly. After a few emails, I sent a video and a pic of the issue and a new fire pit was sent out to me in a few days. Awesome. Thanks Britany!!!

I ordered an open box set of firelogs. They came in and looked beautiful, heat is strong, and we love the sound of the crackling fire. The only problem was the remote was missing. I thought that it might be considered my loss taking a chance on an open box, but customer service was so easy to contact and helpful. I had a new remote sent within a week. That kind of help is so unusual. Very pleased.

Outstanding customer service and communication. Shout out to Maria and Lyvia. I needed a part for my portable air conditioner and Maria was very thorough helping me with the correct parts i needed. Lyvia then followed through on the order and follow-up emails. I received all items in less than a week. I will most definitely use this company again. Thank yoy . Ralph