TURBROFrom keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
TURBRO (turbro.com) has 536 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
536 approved reviews, newest moderated first
Elisa
I purchased an electric fireplace from Turbro. After installation I noticed the remote was not working as it should. I contacted the company and they led me through a few troubleshooting exercises and we were able to resolve the issue. I am very satisfied with this company's customer service!
mike H.
Awsome fire place and great customer service. I Purchased a 72" wifi model in March. After ordering online it arrived very quickly. I was in the middle of a remodel and was not able to install until April. The install was simple but we discovered it would not turn on. With a quick email to TURBRO, Britany responded very quickly. After a few email exchanges she had me a replacement to my door within days. I highly recommend TURBRO for their awsome customer service. MIKE
Jason B.
Company is shady and plays a lot of games, Will not honor warranty .
Response from TURBROMay 9, 2025
Hi Jason, Thank you for reaching out. As we did not receive your order invoice, we could not locate your order and verify the warranty. We tried calling you and emailing you about that we did not have your order invoice, but you refused to send the invoice to us. Please provide us with more information about your order details so we can assist you further. We sincerely ask for your understanding and look forward to your response. Best regards, TURBRO
Mary Q.
The selection of appliances is decent, but I found the customer service lacking. Prices are competitive, yet the overall experience felt a bit underwhelming. Not bad, but there’s room for improvement.
Response from TURBROMay 8, 2025
Hi Mary, Thank you for sharing your thoughts with us. We’re truly sorry to hear that our customer service did not meet your expectations. Your feedback is invaluable to us, and we’re committed to making improvements. If you’re experiencing any issues or have questions about our products, please don’t hesitate to reach out to us. You can contact our support team via email at [email protected] or by phone at (323) 438-3334 (available from 9:00 AM to 6:00 PM EST, Monday through Friday). We look forward to hearing from you and working together to address any concerns you may have. Best regards, TURBRO
Jonny N.
Bought an AC unit from them, unit stopped working, contacted customer service before the one year warranty was over, followed all instructions. They took so long to reply my warranty expired and now they won't honor it.
Response from TURBROMay 7, 2025
Hi Jonny, Thank you for reaching out. We are sorry to hear about your experience with the AC unit and the warranty process. As we're unable to locate your order in our system based on the order information you provided, please provide us with more information about your order details. We will do our best to assist you. Thank you for your patience, and we sincerely ask for your understanding. Best regards, TURBRO
Ama S.
I had a wonderful experience with Turbro’s customer service! From the very beginning, Sky was incredibly prompt, friendly, and helpful. They truly went above and beyond to make sure everything was taken care of, and I was so impressed by how smoothly the process went. I’m especially grateful that they’re sending me a new fireplace—it’s clear they really care about their customers. Thank you, Turbro, for your exceptional service and kindness!
Elizabeth J.
I bought my fireplace/heater for my living area after I used one in an Airbnb. I thought it would be perfect in our house. I ordered it and it arrived by the time I arrived from our vacation. It was perfect, it’s attractive and fit in our faux fireplace. It warms our living room and looks perfect too. After a few months it stopped working. I was worried and contacted customer service. They provided me support and gave me some troubleshooting before submitting a claim. The advice they gave worked! No need for a claim. My little fireplace works again. Very happy with the product and the customer service.
Bryan
The customer service with Turbro was excellent. I had an issue with my fireplace after installation. They were prompt in their response and quickly sent a new one out. This one is working great. Tons of color combinations for flames, logs, and crystals. Really makes the room cozy. Excellent purchase!