TURBROReviews of turbro.com

I purchased a second Turbro portable window AC in July 23. I set it up and went to use it in June and it only blew hot air. I sent an email and received a quick response with things to try. When all failed I was told that my warranty was expired. However, the agent kept trying to see how she could help and located my extended warranty. Because of her diligence I received a brand new working AC. It arrived right on time because we are experiencing another heat wave. I am so grateful because I assumed my extended warranty had expired because the AC was almost two years but it had not. Thank you so much Lyvia for your help and your patience in making this right for me. I am so appreciative. It makes me have even more confidence in Turbro's committment to their appliances and their customers

I found it very difficult to determine which minisplit to buy. It looks to me that they are all made by the same company. To make the purchase, there are so many variables, such as price, delivery costs, customer support, warranty and so on. I had to make a spread-sheet with all the different variables, and finally bought one from your company and put it together. When I tried to turn it on, there was a direct short in the electrical supply. As it turns out, I had mis-wired the little disconnect box which is extra but code compliant and your tech support directed my attention to that with a great photo. When I fixed the wiring, the unit started right up and has worked ever since. Soooo glad I got one from your company.

I have not had a chance to install the unit yet, but the Turbro team is turbo charged to give the best customer service possible. Thank you for helping me with the few questions that I had.

I purchased several mini-splits from them last summer, their price are so competitive. Installation was quite easy, everything is included except for the vacuum pump that you have to buy the pump separately to vacuum the line and check for leaks in the line. For some reasons my 18k btu outside is not producing cool air so I contact them after several tests and they were able to send out the brandnew outside unit. Great customer service, these people stand behind their products. Thank You!

Had an issue with an item. Troubleshooting did not work. They replaced item.

I am currently renovating my garage. I work out there in all seasons and wanted to make sure I equipped the space with heat for the winter. I came across Turbro products during my search. I really liked that the heater could be controlled via WiFi, there are not many options out there with that feature. I want to be able to start up the heat prior to being home and have a warm garage. I found a lot of heaters, especially in wall that malfunctioned and almost burned down homes. So I took this search for a product very seriously. I also read great reviews about Turbro. I ordered two of the GH7500 heaters. After speaking with my electrician, and the cost of running two 240 V lines, I decided to just install 1. I reached out to Turbro to initiate returning 1 of the heaters. THEY HAVE AMAZING CUSTOMER SERVICE! Vinnie helped guide me through a seamless return process and was so helpful all along the way. I have not used the heaters yet. Electrical work still in progress but this review is mainly to praise Turbro for what feels like a lost art as a consumer. Actually treating your customers with respect and being responsive. I never had a problem for one second with this company! I will purchase more products from this company based on this alone. Thank you again Vinnie!

I had an issue with a portable AC after 8 months, and Turbro was quick to replace the unit at no cost to me. Highly recommended.

I purchased a 145,000BTU room air conditioner in June 2024, used it for the summer & stored away in a closet. Brought it out in June 2025 for this summer and it made a horrible noise. I contacted customer service and they replaced it free of charge. Hopefully the new unit will last more than one season as they were clear to say there will be no warranty with this unit. Customer Service was helpful and easy to work with, we'll just wait to see if the unit holds up