TurboTenantReviews of turbotenant.com

Response from TurboTenantJun 12, 2025

Hi Gary. Thanks for sharing your feedback. We’re sorry to hear about your experience. We weren’t able to locate your account in our system—would you mind reaching out to us at [email protected] so we can look into this and make it right? Our team is here to help. Thank you!

Response from TurboTenantJun 12, 2025

Hi Mary! We reached out to you via email, the 3.49% fee is a standard credit card processing fee across the industry, and unfortunately, it's not something we have control over. If you'd prefer to avoid the fee, you can always pay via ACH (bank transfer), which is free to use through TurboTenant. Let us know if you need help getting that set up!

Response from TurboTenantJun 4, 2025

We are really sorry you had trouble getting support during off-hours. Our support team is available Monday to Friday from 8 AM to 4 PM MT, and I understand how frustrating it can be when you're trying to resolve something outside of those hours. Please feel free to reach out during our support hours, or you can email us at [email protected], and we’ll make sure to assist you as soon as possible. Thanks for your understanding!

Response from TurboTenantFeb 28, 2025

Hi Nicholas. We're sorry to hear about the issues you’ve experienced. We can understand how frustrating it must be when things aren’t going smoothly. We wanted to let you know that we did receive your refund request, which was submitted just yesterday. We also called and left a message to follow up with you personally. We truly care about our users and want to make sure your concerns are addressed. If you’d like to chat more or if you have any questions, please don’t hesitate to reach out. We’re here to help!

Response from TurboTenantFeb 26, 2025

Thank you for sharing your feedback. We sincerely apologize for any frustration or inconvenience this situation may have caused. We want to clarify that TurboTenant is committed to providing fair and equal access to all users. Unfortunately, based on the information you provided, we were unable to proceed with your account due to some red flags. Our team reached out multiple times to explain this, and we followed our Terms of Use in making this decision. We want to emphasize that there is no discrimination or bias intended, and we follow a standard procedure to ensure the security and integrity of our platform. We deeply regret if our actions made you feel otherwise. If you'd like further clarification, please feel free to reach out to our support team directly. We're always happy to assist in any way we can.

Response from TurboTenantFeb 26, 2025

Thank you for sharing your experience, and we are sorry to hear about the situation you’ve encountered. TurboTenant works hard to provide a safe and secure platform. That said, we do have a fraud team in place to address issues like this. If you feel that a listing was fraudulent, we encourage you to report it directly so we can investigate. As for the application fee, we’d be happy to help you request a refund. Please fill out the Refund Request form here: https://www.turbotenant.com/refund-request/ We appreciate your feedback, and we’re continually looking for ways to improve our services and support.

Response from TurboTenantFeb 7, 2025

Thanks for your feedback. We’re sorry to hear about your experience with our customer support. While we currently don't offer phone support to all users, premium users do have access to a dedicated phone line for quicker assistance. We’re always looking to improve response times and ensure our team is as helpful as possible. Please feel free to reach out again, and we’ll do our best to assist you as promptly as we can!

Response from TurboTenantFeb 5, 2025

Thanks for sharing your feedback. Could you provide more details about your experience so we can look into it further? We’d love the chance to resolve this for you. Thank you!