TurboTenantReviews of turbotenant.com

Response from TurboTenantFeb 17, 2022

Hi there, Zev, Thank you for bringing this issue to our attention. After speaking with our Customer Support team, I can confirm that we did block your account due to documents being provided in the verification process that go against our security standards. If you believe this was inaccurate on our end, please reach out to our Customer Support team at [email protected], and someone will be more than happy to assist you. Furthermore, I took a look into your account and found no receipt for a purchase of any of our paid services. The service you claim to have used, rental advertising, is free for as many properties you wish to list. We would also like to add that our service is best utilized by small, independent landlords that have between 1 to 10 properties. Best, Rachel and The TurboTenant Team

Response from TurboTenantNov 8, 2021

Hi there, Doug, We are sorry to hear about your experience with our advertising feature. Many of our landlords see great success with finding tenants through our advertising, which syndicates to dozens of websites. We also provide a Chrome extension that will post your listing directly to Facebook Marketplace, a great place to find a reliable tenant as you know. Let us know if you have questions at [email protected], and we'd be happy to help you optimize our advertising features. Best, Rachel and the TurboTenant Team

Response from TurboTenantSep 27, 2021

Hi Linda, We are very sorry to hear of your frustrations. Regarding your phone number, if you tried to remove it from your account and/or changed it to an invalid number, our system will automatically close your account. This is due to the fact that many of our third-party websites that we post your rental listing to require a phone number and email address to post to their site. Thus, our system must also require your phone number and email address. If you wish to hide your personal phone number, we highly recommend creating a free and easy Google Voice number that can direct calls straight to your phone. This can be done at https://voice.google.com/u/0/about. In regards to your new laptop, our system features a two-step verification process that requires you to confirm whether or not it is you trying to access your account from a new device. This can be turned off, if you desire. If you are still experiencing issues or have any additional questions, please reach out to [email protected] for assistance. Best, Rachel and the TurboTenant Team

Response from TurboTenantAug 23, 2021

Hi Jacquelyn, We are sorry to hear you had this experience with a landlord. I do want to clarify that we are not a landlord or a property management company. We provide software for independent landlords to run their rental businesses with. If you have questions about our platform or would like to see if you qualify for a refund, please reach out to [email protected] so our team can help clarify anything you need. Thank you for reaching out. Best, Taylor and the TurboTenant Team

Response from TurboTenantAug 9, 2021

Hello, Thank you for reaching out about your concerns - we understand your frustrations. I want to take this opportunity to clarify a few things. TurboTenant is not a property management company or landlord - we provide a variety of free tools for landlords to run their rental business which includes rental applications and tenant screening services. We partner with TransUnion for our tenant screening services to run a comprehensive credit, background, and eviction history report. We are not a credit reporting agency which is why renters will need to request their own report from TransUnion. If there were inaccuracies on your screening report, you will have to reach out to TransUnion directly. If you have more questions about our tenant screening services or application fees, please reach out to our team at [email protected]. Thank you, Taylor and the TurboTenant Team

Response from TurboTenantAug 2, 2021

Hi Duvall, We are sorry to hear you've had a bad experience with our rent collection feature and that you had difficulty getting in contact with us. You should be notified every time a tenant pays a charge in your TurboTenant account. To help you solve this issue you're having, if you could please reach out to [email protected], I will personally see that our support team reaches out to help you immediately. Thank you for your patience - again, we apologize for any inconvenience that has occurred. Best, Taylor and the TurboTenant Team

Response from TurboTenantJul 30, 2021

Hi J Lee, Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to [email protected] with the suspected fraudulent listing so we can investigate and take any necessary action? Thank you, Sarah and The TurboTenant Team

Response from TurboTenantJul 30, 2021

Hi PH WA, Thank you for making us aware of a fraudulent listing on TurboTenant. We understand how important security is, and take allegations of fraud very seriously. Can you please reach out to [email protected] with the suspected fraudulent listing so we can investigate and take any necessary action? Thank you, Sarah and The TurboTenant Team